Jose Tejada
Panama City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Technical Support /Customer Service Team Leader
Alorica Panama
01.2020 - 11.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
Video News Editor
Medcom Panama
02.2015 - 06.2017
- Revised footage according to producers' and directors' requests.
- Collaborated closely with clients to understand their vision and produce compelling visual narratives.
- Compressed, converted and uploaded video files for distribution and broadcast.
- Created short-form videos, animated gifs and motion graphics for social media posts.
- Created and reformatted content across various social media and digital platforms.
- Collaborated with team members to complete complex projects on time and within budget.
Education
Bachelor of Science - Communications
Emerson College
Boston , MA 05.1996
Skills
- Calm Under Pressure
- Customer Service
- Fluent in Spanish
- Coaching
- People Management
- Problem-Solving
- Work Planning
- Teamwork and Collaboration
Timeline
Technical Support /Customer Service Team Leader
Alorica Panama
01.2020 - 11.2023
Video News Editor
Medcom Panama
02.2015 - 06.2017
Bachelor of Science - Communications
Emerson College
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