Jose Toro-Jusino
Erie
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
Work History
Maintenance Technician
Erie School District
09.2022 - Current
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Performed preventive maintenance and repairs on various types of equipment.
- Executed tasks within time and budget constraints.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
Assistant Store Manager
Family Dollar
03.2020 - 08.2023
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Representative
AutoZone
05.2018 - 09.2019
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Translated documents, forms and other materials from Spanish to English.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Erie High School
Erie, PA06-2018
Skills
- Property grounds management
- Technical troubleshooting expertise
- Business development and planning
- Transaction processing
- Mechanical expertise
- Facility management
- Cash auditing
- Stock management
- Customer service and engagement
- Staff management
- Sales strategies
- Systems and software expertise
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Maintenance Technician
Erie School District
09.2022 - Current
Assistant Store Manager
Family Dollar
03.2020 - 08.2023
Customer Service Representative
AutoZone
05.2018 - 09.2019
High School Diploma -
Erie High School
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