Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Uruchima

Lancaster

Summary

Dynamic and dedicated server with extensive experience at Huckleberry's Restaurant & Tavern, excelling in exceptional customer service and upselling proficiency. Proven ability to create unique cocktails and foster warm relationships with patrons, enhancing guest satisfaction and loyalty. Skilled in point-of-sale systems and interactive communication, ensuring efficient service in high-volume settings. My best talent is building trust with customers in order to ensure an excellent dining experience.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Server/Bartender/Lead Banquet Server

Huckleberry's Restaurant & Tavern
03.2015 - 01.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.

Server

Eden Resort & Suites
02.2013 - 09.2014
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server/ Bartender

Il Falco Restaurant
03.2010 - 12.2010
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server/Room Service Attendant/ Bartender

The Plaza Hotel
01.2006 - 05.2010
  • Organized food platters, set up tables, and identified each food portion.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

GED -

Long Island City Highschool
Long Island City, NY
04-2006

Skills

  • Food inspection
  • Team member support
  • Interactive communication skills
  • Beverage preparation
  • Classic cocktails
  • Upselling proficiency
  • Table resetting
  • Point-of-sale system
  • Exceptional customer service

Certification

-Alcohol Training Awareness Program' 2005

- Mixologist Certified ' 2007


Languages

Spanish
Native or Bilingual

Timeline

Server/Bartender/Lead Banquet Server

Huckleberry's Restaurant & Tavern
03.2015 - 01.2025

Server

Eden Resort & Suites
02.2013 - 09.2014

Server/ Bartender

Il Falco Restaurant
03.2010 - 12.2010

Server/Room Service Attendant/ Bartender

The Plaza Hotel
01.2006 - 05.2010

GED -

Long Island City Highschool

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Jose Uruchima