Jose Maria Baptista Chacon
Hummelstown
Summary
Dedicated and detail-oriented professional looking to always take on new challenges. Committed to providing exceptional service and contributing to the success of a dynamic team. Eager to learn and grow in a fast-paced environment while providing exceptional service to customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
11.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Processed customer transactions promptly, minimizing wait times.
Tasker
DHL
05.2023 - 02.2025
- Provide information and resolve issues with customers, carriers, and warehouse associates.
- Utilize system screens to monitor and move workload through the system, work closely with operations to identify and eliminate overages, shorts and damages causing inventory issues.
- Resolve data transmission failures/errors with customer IT and procurement teams in addition to interface with IT contacts in the event of system-related barriers.
- Manage the scheduling of inbound carriers and the outbound shipping schedule by updating appropriate communication methods as well as communicating directly with the carrier(s) to ensure seamless physical and systematic transactions. Oversee exchange of parcel shipments from shipping dock to carrier’s truck.
Quality Lead
Zara
11.2021 - 03.2023
- Proactively participated in meetings and helped create new strategies.
- Processed a range of documentation and entered information into databases.
- Working with a team to best find customer needs.
- Pitched ideas on how to improve performance and efficiency.
- Created successful strategies to supervise inbound and outbound data in departments such as packing and shipping.
- Inspected building facilities to maximize production side by side with the maintenance and inventory department.
- Working with programs like Microsoft office and salesforce.
Cashier and Bank runner
Kumis (Bakery)
01.2019 - 11.2021
- Greeting customers in a timely fashion while proving a warm welcome.
- Maintaining a drawer and balancing consistently.
- Working in a fast paced environment during Covid to assist customers as soon as possible.
- Processing transactions with cash, debit or credit cards.
- Taking deposits to the local bank at the end of each shift and assuring they were correct.
- Personalizing with consistent customers.
- Responding to customer questions and requests.
Education
English C1 Course -
Whats Up Language Academy
High school Diploma - undefined
El Rosario High School
01.2019
Certificate - English-as-a-Second-Language Education
English Proficiency Systems
Minnesota City, MN07-2025
Skills
- Bilingual, Adaptability, Multitasking, Microsoft Office programs, Complaint resolution, Time Management, Strong communication, and Salesforce program
Certification
- Forklift trainer certification- DHL
- CPR certification- American Red Cross
Timeline
Teller
Wells Fargo
11.2024 - Current
Tasker
DHL
05.2023 - 02.2025
Quality Lead
Zara
11.2021 - 03.2023
Cashier and Bank runner
Kumis (Bakery)
01.2019 - 11.2021
High school Diploma - undefined
El Rosario High School
English C1 Course -
Whats Up Language Academy
Certificate - English-as-a-Second-Language Education
English Proficiency Systems