Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSEPH ANDERSON

Lancaster

Summary

Galvanizing Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring strong communication, instructional design, and organizational abilities developed over nearly 20-year career to a growth-oriented role.

Overview

19
19
years of professional experience

Work History

Training Specialist

WebstaurantStore, Inc.
12.2023 - Current
  • Design and deliver meaningful training programs and content focused on systems, workflows, and professional development for new hires and veteran team members
  • Create qualitative and quantitative measurement systems to evaluate and communicate learning and progress
  • Initiate collaboration opportunities for members from various teams to understand best practices in content authoring, delivery, and evaluation

Stock Order Support Coordinator

WebstaurantStore, Inc.
07.2021 - 12.2023
  • Collaborated with internal and external stakeholders to resolve myriad issues to ensure fast processing of orders
  • Created mindful communication to gather information and convey outcomes related to the development of strategic solutions for complex situations
  • Evaluated processes, workflows, and systems for improvement opportunities and worked on development of projects to reach team goals, including focus on improving customer experience

OJT Trainer - DAX Training Dept.

Nuance Communications
09.2018 - 07.2021
  • Developed full training program focused on AI-supported programming, including implementation, data collection and analysis tools, and process optimization steps
  • Contributed to projects including departmental analysis and training pilot projects, and training content videos
  • Oversaw completion of more than 80 trainee training programs
  • Advanced from documentation specialist to team leader to trainer for development of OJT

Importing Assistant

Cargill Cocoa & Chocolate, N.A.
10.2013 - 01.2015
  • Worked in a team of four to process all imported containers through SAP
  • Evaluated workflow process, developed and implemented improvements
  • Addressed vendor-related issues to avoid delays to customers
  • Developed cost saving measures, which were integrated into standard procedures

Regional Account Representative

Delaware Business Systems
03.2013 - 07.2013
  • Outside sales position of restaurant-related technology products and service
  • Maintained account list for South Central PA

Asst. Bev. Manager / Head Bartender

Loxley's
04.2009 - 03.2013
  • Managed profitability and costs with regards to labor and product costs
  • Developed all aspects of bar program (recipes, menus, promotions, product offerings)
  • Oversaw all aspects of bar management, including staffing, purchasing and inventory
  • Developed training and promotional programs for educating staff in new bar product knowledge
  • Tended bar and provided guests hand-crafted, high class cocktails in fast-paced, high volume environment

Waiter / Bartender

The Oregon Grille
08.2008 - 06.2009
  • Offered exquisite table service in a Mobil-rated 4 Star Restaurant
  • Assisted guests with recommendations regarding food and wine
  • Participated regularly in voluntary wine and other training sessions offered by professional partners

Manager

McCormick & Schmick's Seafood Restaurant
05.2007 - 08.2008
  • Managed profitability with daily review of cost centers as related to budget and P&L
  • Controlled costs in the areas of labor and cost of sales (food, liquor, wine and beer)
  • Oversaw all aspects of bar management, including staffing, purchasing and inventory
  • Developed training and promotional programs for educating staff in new bar product knowledge

Manager, Hershey Grill

Hershey Lodge & Convention Center
09.2006 - 05.2007
  • Managed all front of house activities (including guest satisfaction, hiring, scheduling and payroll)
  • Developed new wine list to match chef's menu featuring Old and New World wines
  • Tracked and analyzed sales data and report on relationship to budget weekly
  • Participated in growth strategies for restaurant and department
  • Created promotional/special menus with beverage & culinary teams

Education

Master of Business Administration - General Business Practices & Principles

The Pennsylvania State University -Capital College
Middletown, PA
12.2011

Bachelor of Science - Hotel, Restaurant and Institutional Management

The Pennsylvania State University
University Park, PA
12.2005

Skills

  • Creation, authoring, & delivery of training content
  • Clear and concise, professional communication
  • Strong analytical, critical thinking and problem solving ability
  • Attention to detail
  • Independently motivated
  • Ability to quickly adapt needs change
  • Ability to thrive in collaborative environment
  • Content authoring software, including Canva
  • LMS systems, including Moodle and Docebo
  • Proficiency in Microsoft 365, including Word, Excel, Front Page, Access, Power Point, PowerBI, Outlook, Publisher

Timeline

Training Specialist

WebstaurantStore, Inc.
12.2023 - Current

Stock Order Support Coordinator

WebstaurantStore, Inc.
07.2021 - 12.2023

OJT Trainer - DAX Training Dept.

Nuance Communications
09.2018 - 07.2021

Importing Assistant

Cargill Cocoa & Chocolate, N.A.
10.2013 - 01.2015

Regional Account Representative

Delaware Business Systems
03.2013 - 07.2013

Asst. Bev. Manager / Head Bartender

Loxley's
04.2009 - 03.2013

Waiter / Bartender

The Oregon Grille
08.2008 - 06.2009

Manager

McCormick & Schmick's Seafood Restaurant
05.2007 - 08.2008

Manager, Hershey Grill

Hershey Lodge & Convention Center
09.2006 - 05.2007

Master of Business Administration - General Business Practices & Principles

The Pennsylvania State University -Capital College

Bachelor of Science - Hotel, Restaurant and Institutional Management

The Pennsylvania State University

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