Joseph Barrett
Linden,PA
Summary
Experienced in outdoor and warehouse labor, direct sales, and customer support roles. Adept at troubleshooting and leading teams. Known for strong work ethic, willingness to seek assistance when needed, and drive for personal and professional growth. Thrives in hands-on work settings and fast-paced environments. Excels at quick learning and adept at problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Support Specialist
Servant Keeper LLC
06.2023 - Current
- I run a team supporting a Database Management Software for nonprofit organizations. I have to handle high pressure situations, multitasking, diffusing tension between customers and the company, along with running at high performance to give optimum performance in any given situation on a daily basis.
- We are to be knowledgeable in not only our multiple services and software’s, but also many others, along with any integrations we offer.
Production Operator
West Pharmaceutical Services
05.2022 - 06.2023
- I have 5 certifications in production from Molding, Trimming, McNiel Molding, and two in our Extrusion department. We produce rubber plugs and stoppers for Pharmaceutical Products world wide. Me being along the top preforming Operators while also assisting fellow team members along the way with their tasks throughout the night to keep everyone safe while also getting the best production possible.
Warehouse Worker
American Wheel Sales
02.2022 - 05.2022
- I assist with mounting tires, picking wheels, receiving inbounds, finalizing outbound orders, prep FedEx orders, and warehouse housekeeping as a temp for the company while also being a forklift operator.
Safety Advisor
Pro Fire Safety
11.2020 - 02.2022
- I was involved with In-Home fire safety education and direct sales for fire safety products and a hoke safe network. I was originally Part-Time and then eventually went full-time but left due to it being Commission Based and Covid playing a big impact on that.
Customer Retention Specialist
Faithlife
02.2021 - 07.2021
- This position involved being a Customer Service agent along with being a Retention Specialist. It takes being great with customers and always being able to extinguish situations. Customers tended to enjoy working with an individual that was very interactive and they wanted someone who puts a personal connection into every call.
Warehouse Specialist
First Quality
06.2019 - 02.2021
- At this company when you are in the warehouse, you are about to operate a Fork Truck, Clamp Truck, Pole Truck, Roll Clamp, Drexel, and a Clamp Drexel. Along with being trained in running the SAP system. You also learn many load patterns, raw material transportation and storage needs, team work, daily company cleaning, and proper safety in the work place.
Customer Service Rep
Servant PC Resources
11.2016 - 05.2019
- I was taking support calls from the 37,000 customers using this Church Management Software, if the program did not work or they needed to network their database these are the issues I assisted with. I also ran our chat and email ticketing system. When my manager was out of the office I was the one that would fill in for her being they considered me their top agent. I also was their top sales rep in the department every month the entire two and a half years I was there.
Summer Laborer
Gallagher Township
04.2016 - 08.2016
- I was able to learn many things well working here
- Indoor Painting
- Outdoor Painting
- Indoor insulation
- Indoor Construction
- Drain Ditch construction (Includes Drain Pipe and Eco Pipe installation)
- Mini Roller Operator
- Tractor Operator
- T Tag Operator
- Lawn Maintenance
Education
High School Diploma -
Home Schooling
Lock Haven, PA06.2016
Skills
- Microsoft Office
- Clamp Truck Experience
- Computer Networking
- LAN
- Computer skills
- Pallet Jack
- Warehouse Distribution
- Painting
- Software troubleshooting
- Management
- Desktop support
- Materials Handling
- RF Scanner
- Packaging
- Power tools
- Manufacturing
- Phones (3 years)
- Word (10 years)
- Forklift
- Warehouse Associate
- Shipping & Receiving
- Powerpoint (10 years)
- SAP
- Order Picking
- Forklift Operator (2 year)
- Help desk
- Organizational Skills
- Firewall
- Windows
- Warehouse Management
- Technical Support
- Inventory Control
- Ticketing system experience
- Network troubleshooting
- Remote support
- Client relationship building
- Software installation
- Escalation handling
- Hardware diagnostics
- Communication proficiency
- Operating systems
- Training and mentoring
- Team building
- Operations oversight
Certification
- CPR Certification
- Non-CDL Class C
- Drivers License
Timeline
Senior Support Specialist
Servant Keeper LLC
06.2023 - Current
Production Operator
West Pharmaceutical Services
05.2022 - 06.2023
Warehouse Worker
American Wheel Sales
02.2022 - 05.2022
Customer Retention Specialist
Faithlife
02.2021 - 07.2021
Safety Advisor
Pro Fire Safety
11.2020 - 02.2022
Warehouse Specialist
First Quality
06.2019 - 02.2021
Customer Service Rep
Servant PC Resources
11.2016 - 05.2019
Summer Laborer
Gallagher Township
04.2016 - 08.2016
High School Diploma -
Home Schooling
Similar Profiles
Pamela AgueroPamela Aguero
Caregiver at Servant Group LLCCaregiver at Servant Group LLC
Shelley SylvainShelley Sylvain
Habilitation/Respite/Patient Care Technician Attendant at The Servant Group LLCHabilitation/Respite/Patient Care Technician Attendant at The Servant Group LLC
Dallas MillerDallas Miller
Lawn Care Worker at The Ground Keeper LLCLawn Care Worker at The Ground Keeper LLC
Jerimiah RayJerimiah Ray
Associate at Potbelly's Sandwich ShopAssociate at Potbelly's Sandwich Shop
Ryan WatkinsRyan Watkins
Team Leader at First QualityTeam Leader at First Quality