Joseph Battershell
Levittown
Summary
Dynamic Store Manager with extensive experience at FYE, excelling in cash handling and loss prevention. Proven track record in driving membership sales and enhancing customer loyalty through exceptional service. Skilled in inventory management and conflict resolution, consistently achieving performance goals while fostering a motivated team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
FYE (For Your Entertainment)
10.2023 - Current
- Managed cash handling, conducted safe counts, and prepared deposit bags.
- Handled cash and card payments for customer purchases.
- Promoted and sold membership cards to enhance customer loyalty and drive sales.
- Provide customer service to anyone in need of assistance.
- Complete daily operations checklist, deposit bag form, and daily tracker using google forms and sheets.
- Complete loss prevention checklist.
- Processed weekly payroll for staff.
- Inventory management.
- Unloading shipment and checking it into our system.
- Track and update the employee sales, membership sales, and focus item sales including my own.
Assistant Manager
FYE (For Your Entertainment)
01.2024 - 03.2024
- Promoted and sold membership cards to enhance customer engagement and loyalty.
- Provide customer service to anyone in need of assistance.
- Handled cash and credit transactions to ensure accurate sales processing.
- Money handling, safe count and deposit bags.
- Complete daily operations checklist, deposit bag form, and daily tracker.
- Executed loss prevention checklist to safeguard assets and mitigate risks.
- Collaborated in daily conference calls to align on team updates and strategies.
- Restocked shelves with merchandise to maintain inventory levels.
Sales Associate
FYE (For Your Entertainment)
10.2023 - 01.2024
- Promote and sell membership cards.
- Delivered customer service to assist diverse customer needs.
- Processed cash and credit transactions for seamless customer purchases.
- Restocked shelves to maintain product availability for optimal customer experience.
Customer Service
Dumplings2go
09.2022 - 10.2023
- Provide customer service to anyone in need of assistance.
- Supervise other employees.
- Keep the team going during stressful times.
- Money handling.
- Stocking to make sure all food items are available for purchase.
- Follow procedures for safe food preparation, assembly, and presentation.
Customer Service
Mochinut
07.2022 - 09.2022
- Delivered customer service to assist individuals with inquiries and issues.
- Prepared customer orders to ensure timely and accurate fulfillment.
- Managed cash transactions accurately.
- Follow procedures for safe food preparation, assembly, and presentation.
- Created engaging TikTok videos and Instagram posts to promote products and attract customers.
Customer Service
Dumplings2go
08.2021 - 06.2022
- Delivered customer service to assist individuals with inquiries and issues.
- Managed cash transactions accurately during shifts.
- Stocked food items to ensure availability for customer purchases.
- Oversaw daily activities of team members to ensure productivity.
- Supported team morale during high-pressure situations.
- Follow procedures for safe food preparation, assembly, and presentation.
Customer Service
Kenwood Pools
05.2021 - 06.2021
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Delivered heavy products to customers' vehicles, ensuring timely and safe transfer.
- Stocked shelves with products in an organized manner.
Education
diploma -
Center for Student Learning Charter School
Levittown, PA06-2023
Skills
- Store display management
- POS systems expertise
- Inventory management
- Sales tracking
- Payroll scheduling
- Recruitment and hiring
- Staff management
- Team development
- Project oversight
- Policy compliance
- Customer management
- Loyalty program management
- Cash handling
- Conflict resolution
- Creative problem solving
- Goal management
Certification
Basic life support certified, CPR
Timeline
Assistant Manager
FYE (For Your Entertainment)
01.2024 - 03.2024
Store Manager
FYE (For Your Entertainment)
10.2023 - Current
Sales Associate
FYE (For Your Entertainment)
10.2023 - 01.2024
Customer Service
Dumplings2go
09.2022 - 10.2023
Customer Service
Mochinut
07.2022 - 09.2022
Customer Service
Dumplings2go
08.2021 - 06.2022
Customer Service
Kenwood Pools
05.2021 - 06.2021
diploma -
Center for Student Learning Charter School