Joseph Creaturo
Tarentum
Summary
Actively pursing an Online degree specializing in Business Management while working full time. Developing leadership and operational management skills within fast-paced business environment. Expertise in team collaboration, strategic planning, and process improvement. Seeking to transition into new field where these transferable skills can contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
ModWash LLC
Gibsonia Pa
03.2025 - Current
- Assisted in daily operations to enhance customer satisfaction and service efficiency.
- Supported team in implementing standard operating procedures for improved workflow consistency.
- Adapted quickly to new technologies and systems, streamlining operational tasks.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Provided training to new employees on company policies and operational protocols.
- Resolved customer inquiries and complaints promptly to enhance client relations.
- Collaborated with management to identify areas for process improvement and operational effectiveness.
Shift Manager
Pizza Hut
Allison Park, PA
01.2023 - 10.2025
- Trained and mentored team members to enhance performance and improve service standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Science - Business Management
Indiana University of Pennsylvania/CCAC
Indiana, Pennsylvania, PA05-2028
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Food safety and sanitation
- Sales techniques
Timeline
Assistant General Manager
ModWash LLC
03.2025 - Current
Shift Manager
Pizza Hut
01.2023 - 10.2025
Bachelor of Science - Business Management
Indiana University of Pennsylvania/CCAC