Joseph Dingman
Bethlehem
Summary
Dynamic and results-oriented professional with a proven track record at McDonald's, excelling in customer service and teamwork. Recognized for implementing process improvements that enhanced order accuracy and efficiency. Strong problem-solving skills and attention to detail, committed to fostering a positive dining experience and ensuring customer satisfaction.
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
12
12
years of professional experience
Work History
Team Member
McDonalds
02.2015 - 05.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline order processing, enhancing overall operational efficiency.
- Trained new employees on procedures and best practices, fostering a cohesive team environment.
- Resolved customer complaints promptly, improving overall dining experience and customer retention rates.
- Implemented process improvements for order accuracy, contributing to a reduction in errors during peak hours.
- Assisted management in scheduling staff shifts effectively to optimize labor resources during busy periods.
Restaurant Team Member
Dorney Park and Wildwater Kingdom
06.2013 - 10.2014
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure timely food preparation and service.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted in training new team members on standard operating procedures.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Implemented process improvements that increased efficiency during peak hours.
- Actively contributed to a positive team atmosphere, fostering collaboration and support.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
Education
Basic
Liberty High
Bethlehem, PA06-2010
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
Timeline
Team Member
McDonalds
02.2015 - 05.2025
Restaurant Team Member
Dorney Park and Wildwater Kingdom
06.2013 - 10.2014
Basic
Liberty High
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