Joseph Ferraiuolo
Turtle Creek
Summary
Experienced mechanic with 3 years of expertise in plumbing, electrical, and HVAC repairs. Proficient in troubleshooting, diagnostics, and performing well under pressure. Committed to delivering exceptional customer service by creating a welcoming environment and displaying a caring attitude. Additionally, possesses over 9 years of self-taught computer hardware/software repair skills, specializing in building and troubleshooting PC towers and providing help desk support.
Overview
9
9
years of professional experience
Work History
Maintenance Assistant
Juniper Communities
02.2022 - Current
- Started job as a Resident care aid, then switched to a maintenance position
- All responsibilities while employed: taking care of residents, escorting residents around building, helping with personal hygiene, engaging with resident family members, remodeling, renovation, plumbing, electrical work
Line Cook
DENUNZIO'S ITALIAN RESTAURANTS
07.2021 - 12.2021
- Operation of work stations involving cleaning, organization, preparation of food, maintaining standards of service, communication with manager and co workers
Dispatcher
Angelos Towing
03.2021 - 07.2021
- Dispatcher/ Secretary responsible for scheduling services while maintaining proficient communication with employees, and customers
- Controlling difficult situations effectively to resolve issues both in person and on the phone
- Maintaining records and documents for business
- Cash and card transactions
Line Cook
Dave & Buster's
05.2017 - 03.2021
- Operation of work stations involving cleaning, organization, preparation of food, maintaining standards of service, communication with manager and co workers
- In process of promotional program with intentions of being key hourly
Dishwasher
Eat' N' Park
08.2016 - 05.2017
Education
GED - General
Braddock Career Center
Braddock, PA06.2016
Skills
- POS System Management
- Food Preparation Expertise
- Meal Preparation Expertise
- Dining Area Maintenance
- Skilled in Microsoft Office Suite
- Technical Proficiency
- Hardware Troubleshooting Expertise
- IT Proficiency
- Client Support
- IT Support Services
- Desktop Troubleshooting Expertise
- Computer Hardware Proficiency
- Customer Service
- Software troubleshooting
- Operating systems
- Interior Plaster Application
- Drywall Repair Expertise
- Network Connectivity Solutions
Assessments
- Basic computer skills, Familiar, 01/01/22
- Technical support: Customer situations, Completed, 01/01/22
- Call center customer service, Proficient, 06/01/21
- Customer service, Familiar, 06/01/21
- Attention to detail, Proficient, 04/01/21
- Scheduling, Familiar, 04/01/21
- Mechanical Knowledge, Familiar, 06/01/21
- Technical support, Familiar, 01/01/22
- Work style: Reliability, Highly Proficient, 07/01/21
- Basic maintenance and repair, Highly Proficient, 04/01/21
- Administrative assistant/receptionist, Proficient, 06/01/21
- Cooking skills: Basic food preparation, Proficient, 12/01/21
Personal Information
Authorized To Work: US for any employer
Timeline
Maintenance Assistant
Juniper Communities
02.2022 - Current
Line Cook
DENUNZIO'S ITALIAN RESTAURANTS
07.2021 - 12.2021
Dispatcher
Angelos Towing
03.2021 - 07.2021
Line Cook
Dave & Buster's
05.2017 - 03.2021
Dishwasher
Eat' N' Park
08.2016 - 05.2017
GED - General
Braddock Career Center
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