Joseph Ferretti
West Chester
Summary
Results-driven Office Manager with 25 years of extensive experience in office administration, business operations, customer service and staff management. Skilled in streamlining workflows, coordinating teams, managing records, and delivering excellent customer service. Proven ability to oversee daily office functions, handle financial and insurance processes, and drive organizational efficiency.
Overview
25
25
years of professional experience
Work History
Digital Sales Associate
Walmart
King of Prussia, PA
11.2025 - Current
- Assist customers with online orders and provide digital sales support
- Maintain accurate product listings and inventory updates
- Deliver prompt and professional customer service
Stocker / Customer Service
Walmart
West Chester, PA
12.2021 - 04.2022
- Provided customer assistance and resolved inquiries efficiently
- Organized and managed inventory and store operations
- Maintained clean and orderly work environment
Owner / Manager
Starwind Creations
West Chester, PA
10.2017 - 12.2021
- Managed all aspects of business operations, including office management and workflow
- Supervised production schedules, staff, and customer service functions
- Oversaw sales, inventory, recordkeeping, and administrative reporting
Manager/Bank Loan Officer/Agent/Customer Service
State Farm
Malvern, PA
05.2002 - 09.2017
- Oversaw daily office operations, including scheduling and administrative tasks.
- Led training and supervision of new employees to enhance office operations for a team of 5 to 10.
- Facilitated sales of financial products, including bank accounts, mortgages, refinances, and auto loans.
- Facilitated client support for auto and homeowners insurance policies and claims management.
- Drafted comprehensive auto, home, motorcycle, and personal articles policies.
- Ensured accuracy in record-keeping and adherence to regulatory compliance standards.
Store Manager
Frazer Zoo
Malvern, PA
01.2001 - 04.2002
- Directed daily operations, focusing on sales and inventory management.
- Oversaw and mentored a team of over 10 staff members to enhance productivity and maintain high levels of customer satisfaction.
- Oversaw administrative and operational functions of the store.
- Oversaw inventory management and order fulfillment processes.
Education
High School Diploma - undefined
Great Valley High School
Malvern, PA01.1997
Skills
Achieved streamlined office operations through effective management of administrative tasks Enhanced team communication by organizing schedules and meetings Improved workflow efficiency by implementing supportive administrative practices
Achieved improved team performance through effective training and supervision strategies Enhanced staff skills, leading to increased productivity and service quality Cultivated a supportive environment that promoted continuous learning and development
Managed detailed scheduling and coordinated workflows, optimizing task allocation and resource use
Achieved high levels of customer satisfaction through effective problem-solving and support Strengthened client loyalty by implementing feedback-driven improvements Cultivated strong relationships with clients, resulting in increased repeat business
Implemented and maintained records management systems to enhance compliance with industry standards and regulations
Managed sales operations and revenue tracking to optimize financial performance
Applied in-depth expertise in financial and insurance products to develop tailored solutions for diverse client needs
Achieved improved team efficiency by implementing Microsoft Office Suite for document management and communication Enhanced project tracking and reporting through advanced Excel functionalities Fostered collaboration by optimizing email communication with Outlook
Timeline
Digital Sales Associate
Walmart
11.2025 - Current
Stocker / Customer Service
Walmart
12.2021 - 04.2022
Owner / Manager
Starwind Creations
10.2017 - 12.2021
Manager/Bank Loan Officer/Agent/Customer Service
State Farm
05.2002 - 09.2017
Store Manager
Frazer Zoo
01.2001 - 04.2002
High School Diploma - undefined
Great Valley High School