Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Imperial

Bensalem

Summary

Detail-oriented Program Analyst with expertise in expense report management, vendor onboarding, and travel policy compliance. Proven ability to enhance organizational efficiency and deliver exceptional customer service.

Overview

6
6
years of professional experience

Work History

Program Analyst

Healthcare Services Group
Bensalem
04.2023 - Current
  • Assist employees with customer service inquiries related to company travel policy and submission of expense reports.
  • Assessed, finalized, and submitted expense reports for termed employees.
  • Collaborate with banks to establish company credit card for employees.
  • Facilitate vendor setup for Accounts Payable Department.
  • Deliver weekly outstanding report to VP of Finance and supervisor.
  • Train newly onboarded employees on expense account setups.
  • Assisted applicants in submitting necessary paperwork to board of directors for non-profit organization

Food Delivery Driver

DoorDash
Bensalem
04.2022 - 04.2023
  • Delivered food orders efficiently to customers' locations.
  • Communicated with customers regarding delivery status and any changes.
  • Navigated routes using GPS for timely deliveries.

Home Caretaker

Grandmother
Bensalem
07.2020 - 08.2022
  • Assisted patient with activities of daily living
  • Drove patient to and from dialysis appointments

Physical Therapy Aide/Patient Service Representative

ATI Physical Therapy
Bensalem
01.2020 - 04.2020

• Provide direct patient-care support under supervision of licensed clinician.
• Maintain cleanliness of facility and restocking supplies.
• Created and updated patient information in database management system.
• Managed onboarding process and documents for new patients.
• Scheduled patient appointments.
• Handle high volume of phone calls, filled out paperwork as well as other administrative duties.

Education

Rehabilitation & Human Services - Psychology

Pennsylvania State University
Abington, PA
05-2020

Skills

  • Expense report management
  • Vendor onboarding
  • Data analysis
  • Travel policy compliance
  • Customer service
  • Organizational skills

Timeline

Program Analyst

Healthcare Services Group
04.2023 - Current

Food Delivery Driver

DoorDash
04.2022 - 04.2023

Home Caretaker

Grandmother
07.2020 - 08.2022

Physical Therapy Aide/Patient Service Representative

ATI Physical Therapy
01.2020 - 04.2020

Rehabilitation & Human Services - Psychology

Pennsylvania State University
Joseph Imperial