Joseph Indelicato
Spartansburg
Summary
Insightful Information Technology Manager with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Consultant
US Army
07.2022 - Current
- Coached and advised over 20 different organizations across 13 states in proper network security standards, personnel training standards, and network planning and implementation.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Developed clear specifications for project plans using customer requirements.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
Company Commander
US Army
04.2021 - 07.2022
- Supervised the training, development, and welfare of 40 personnel
- Oversaw the accountability, maintenance, and usage of over 500 pieces of equipment required by the organization to establish and maintain WAN and LAN connectivity in austere environments.
- Improved unit readiness by implementing comprehensive training programs and conducting regular evaluations.
- Served as an ambassador for the organization during community outreach events, strengthening relationships with local stakeholders and enhancing public understanding of military missions.
- Streamlined administrative processes for increased efficiency, enabling the organization to meet critical deadlines consistently.
- Enhanced team cohesion through fostering a professional environment focused on mutual respect and open communication.
Battalion Signal Officer
US Army
07.2019 - 03.2021
- Spearheaded troubleshooting efforts that resulted in rapid resolution of critical issues affecting communication systems.
- Streamlined communication processes, resulting in improved efficiency and faster response times during exercises and real-world missions.
- Mentored junior officers on leadership principles, professional development opportunities, and career progression within the Signal Corps.
- Managed a team of 20+ signal support specialists, ensuring all personnel were trained and proficient in their duties.
- Advised senior leadership on strategic planning related to communications infrastructure and capabilities within the battalion.
- Ensured network security by implementing stringent cybersecurity protocols and training subordinates on best practices.
- Maintained accurate records on all classified materials within the Signal section, ensuring strict compliance with security regulations.
Student - Signal Captain's Career Course
US Army
03.2019 - 07.2019
- Brought new perspectives to classroom discussions with materials found during independent research.
- Conducted ongoing professional development training to stay current with educational trends and enhance instructional strategies further benefiting students'' success outcomes.
- Formed study groups to support exam preparation.
- Collaborated on group projects to complete professional deliverables.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
Company Executive Officer
US Army
03.2018 - 03.2019
- Championed innovation within the organization, encouraging creative problem-solving and continuous improvement efforts.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Made large-scale financial decisions and supervised company spending to reduce material loss.
- Boosted employee retention rates by fostering a supportive work environment characterized by open communication channels and professional development opportunities.
- Ensured compliance with safety regulations during all trainings, reducing accidents significantly.
- Kept communication equipment functional and ready for any need.
Platoon Leader
US Army
04.2017 - 03.2018
- Enhanced individual and collective performance by implementing effective training programs and exercises.
- Streamlined communication within the organization through regular briefings and debriefings.
- Increased mission success rate by conducting thorough risk assessments and contingency planning.
- Boosted morale and camaraderie by organizing team-building events and activities.
- Ensured operational readiness of all personnel through diligent equipment inspections and maintenance checks.
- Enhanced discipline within the organization with enforcement of strict adherence to military standards, regulations, protocols or guidelines.
- Safeguarded the welfare of 16 subordinate soldiers through proactive risk mitigation measures during missions or training exercises.
Helpdesk Officer
US Army
07.2016 - 04.2017
- Managed software license inventory efficiently, reducing costs associated with unused or expired licenses while ensuring compliance with vendor agreements.
- Offered assistance in implementing and developing training programs.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched product and issue resolution tactics to address customer concerns.
- Actively participated in team meetings and contributed ideas for process improvements, resulting in a more efficient and effective helpdesk operation.
- Provided basic end-user troubleshooting and desktop support.
Student - Infantry Officer Basic Course
US Army
05.2015 - 07.2016
- Spearheaded community outreach initiatives, fostering positive relationships between military personnel and local civilians.
- Trained soldiers on military structure, etiquette and environmental survival tactics.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Led unit in field exercises and operations.
- Utilized critical thinking to analyze situations and formulates decisions.
- Developed leadership skills in junior officers through mentorship and guidance.
Student - College/ROTC
US Army
08.2013 - 05.2015
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed leadership skills by participating in challenging ROTC training exercises.
- Demonstrated adaptability in adjusting to changing conditions during training exercises, showcasing flexibility and resilience as an ROTC Cadet.
Education
Bachelor of Science - Computer Networking And Security
University of Maryland - University College
Hyattsville, MD05.2015
Skills
- IT Governance
- Information Security
- Operational Reporting
- Budget Control
- IT Infrastructure
- MS Office Suite (Word, Excel, PowerPoint)
- MS Windows 10 / 11
- CompTIA Sec
- Mobile Device Fleet Management
- Incident Management
Certification
CompTIA Security+
Timeline
IT Consultant
US Army
07.2022 - Current
Company Commander
US Army
04.2021 - 07.2022
Battalion Signal Officer
US Army
07.2019 - 03.2021
Student - Signal Captain's Career Course
US Army
03.2019 - 07.2019
Company Executive Officer
US Army
03.2018 - 03.2019
Platoon Leader
US Army
04.2017 - 03.2018
Helpdesk Officer
US Army
07.2016 - 04.2017
Student - Infantry Officer Basic Course
US Army
05.2015 - 07.2016
Student - College/ROTC
US Army
08.2013 - 05.2015
Bachelor of Science - Computer Networking And Security
University of Maryland - University College
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