Joseph Khoury

• Providing liaison service to Assist America members, clients, and providers.
• Researching information within in-house database of providers and other useful information by aiding both clients and staff.
• Responding to travel related inquiries in support of Assist America's services , including service requests related but not limited to: benefit inquiries, lost luggage, lost documents, repatriation of mortal remains, medical claims and reports .
• Receiving non-emergency and emergency requests for Assist America services; obtaining relevant information and inputs data; evaluating and prioritizing calls for services; acting as the first point of contact for clients over the phone; escalates as necessary.
• Actively participating in department and interdepartmental meetings and sharing knowledge and insights by helping strengthen the department and organization.
• Document all case management-related information using Case Management
  Software (CMS).
• Collaborating effectively with team members within and outside the Operations department to ensure seamless experience for the company's clients.
• Performing data entry, maintains files and reference manuals; and performs other clerical duties.
• Assisting colleagues as needed and participating in various assignments and events geared toward inter and intra-department causes.
• Monitors for all maintenance of Operations Center equipment.

• Contacted existing customers or clients to gather testimonials and evidence to support sales proposals
• Identified product or service improvements by remaining current on industry trends, market activities and competitors
• Drove sales of company products and services by meeting with customers using strategic and organized approach
• Listened to customer needs to identify and recommend best products and services
• Increased profitability and revenue by generating $120,000 in sales.

• Developed targeted lists and new business opportunities, accelerating sales process to achieve results
• Adhered to company initiatives and achieved established goals
• Created successful strategies to develop and expand customer sales
• Developed key customer relationships to increase sales.

· Gave eye-catching presentations to customers in order to provide information regarding company's products andservices.

· Listened to customer needs to identify and recommend best products and

services.

· Attended quarterly training workshops to learn question-based sales techniques.