Joseph Kibler
Horsham
Summary
Results-driven Service Manager with a proven track record in team leadership, conflict resolution, and customer service excellence. Focused on enhancing operational efficiency and ensuring exceptional resident satisfaction.
Dynamic professional with extensive experience in property management and maintenance operations. Skilled in budget control and implementing strategies that enhance workflow efficiency and customer satisfaction, contributing to improved team performance and operational success.
Dedicated Service Manager known for strong multitasking and training capabilities. Expertise in resolving customer complaints and driving team performance to achieve high-quality service delivery and operational excellence.
Seasoned Service Manager bringing 20 plus years of Apartment Maintenance experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Morgan Properties
07.2024 - Current
- Managed daily operations to ensure exceptional customer service and satisfaction.
- Oversaw maintenance requests and coordinated timely resolutions with maintenance staff.
- Trained new team members on company policies and best practices for service delivery.
- Developed and implemented strategies to enhance resident engagement and community activities.
- Monitored property performance metrics to identify areas for operational improvement.
- Facilitated communication between residents and management to address concerns effectively.
- Assisted in budgeting processes by tracking expenses related to property services.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Negotiated with vendors to secure best prices for parts and supplies.
Lead Technician
Lincoln/Willow Bridge Properties
06.2023 - 07.2024
- Oversee daily maintenance operations and ensure compliance with safety protocols.
- Train and mentor junior technicians in troubleshooting and repair techniques.
- Implement process improvements to enhance workflow efficiency and reduce downtime.
- Collaborate with management to develop preventive maintenance schedules for equipment.
- Utilize diagnostic tools to identify equipment failures and perform repairs promptly.
- Conduct regular inspections to maintain high standards of property upkeep and functionality.
- Coordinate with vendors for timely procurement of necessary materials and parts.
- Maintain accurate records of maintenance activities and service requests for reporting purposes.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Maintenance Superintendent
Scully Company
08.2012 - 06.2023
- Oversaw maintenance operations, ensuring compliance with safety regulations and company standards.
- Developed and implemented preventive maintenance programs to enhance equipment reliability.
- Led a team of technicians, providing mentorship and training on best practices and safety protocols.
- Coordinated scheduling of maintenance activities to minimize downtime and optimize productivity.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Tracked and managed department costs for good budget adherence.
- Provided guidance to management regarding project bids for onsite improvements.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Organized ongoing maintenance schedules to boost system performance.
- Led major capital projects from inception to completion, ensuring on-time delivery within budget constraints.
- Established strong relationships with vendors, ensuring timely delivery of parts and services as needed.
Education
CAMT - Certificate For Apartment Maintenance Technicians
Pennsylvania Apartment Association
Bala Cynwyd, PA06-2014
EPA Certified - HVAC Type I And II
ESCO Institute
Levittown, PA06-2014
High School Diploma -
Abington High School
Abington, PA06-1998
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Time management
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Workplace safety
- Crew leadership
- Outgoing and energetic
- New employee hiring
- Service quality management
- Goal setting
- Technical troubleshooting
- Inventory management
- Risk management
- Coaching and mentoring
- Preventive Maintenance
- Budget control
- Supply ordering
Certification
- CM - Certified Manager Certification
Timeline
Service Manager
Morgan Properties
07.2024 - Current
Lead Technician
Lincoln/Willow Bridge Properties
06.2023 - 07.2024
Maintenance Superintendent
Scully Company
08.2012 - 06.2023
CAMT - Certificate For Apartment Maintenance Technicians
Pennsylvania Apartment Association
EPA Certified - HVAC Type I And II
ESCO Institute
High School Diploma -
Abington High School