Joseph Kraus
Prospect Park,PA
Summary
Dynamic Customer Service Representative with a proven track record at CVS Pharmacy, enhancing customer retention by efficiently managing product replacements and escalations. Skilled in retail store support and fostering a high-energy environment, I excel in service upselling and product education, significantly boosting team productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy
1306 MACDADE BLVD., WOODLYN, PA 19094
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
Wawa
1730 MacDade Boulevard, Folsom, PA 19033
03.2017 - 02.2022
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Acme Markets, Inc
124 Morton Ave, Folsom, PA 19033
11.2014 - 03.2017
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Interboro High School
500 16th Ave, Prospect Park, PA 1907606-2015
Skills
- Shipping and receiving
- Retail store support
- Service upselling
- High-energy attitude
- Product education
- Product knowledge
Timeline
Customer Service Representative
CVS Pharmacy
03.2023 - Current
Customer Service Representative
Wawa
03.2017 - 02.2022
Customer Service Representative
Acme Markets, Inc
11.2014 - 03.2017
High School Diploma -
Interboro High School