Joseph Kraus
Prospect Park,PA
Summary
Dynamic Customer Service Representative with a proven track record at CVS Pharmacy, enhancing customer retention by efficiently managing product replacements and escalations. Skilled in retail store support and fostering a high-energy environment, I excel in service upselling and product education, significantly boosting team productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
Wawa
03.2017 - 02.2022
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Acme Markets, Inc
11.2014 - 03.2017
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Interboro High School
500 16th Ave, Prospect Park, PA 1907606-2015
Skills
- Shipping and receiving
- Retail store support
- Service upselling
- High-energy attitude
- Product education
- Product knowledge
Timeline
Customer Service Representative
CVS Pharmacy
03.2023 - Current
Customer Service Representative
Wawa
03.2017 - 02.2022
Customer Service Representative
Acme Markets, Inc
11.2014 - 03.2017
High School Diploma -
Interboro High School
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