Joseph Nicoletti
Philadelphia
Summary
Dynamic General Manager with extensive experience overseeing retail and restaurant operations. Proven track record in streamlining processes to enhance team efficiency, implementing training programs that elevate performance, and ensuring high standards in inventory management and customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Stateside Live
Philadelphia
07.2025 - Current
- Streamlined daily operations to enhance team efficiency and workflow.
- Managed inventory levels and coordinated supply chain logistics effectively.
- Trained and mentored staff on operational best practices and safety protocols.
- Implemented process improvements to optimize resource allocation and usage.
- Developed standard operating procedures to maintain quality and consistency.
- Oversaw scheduling to maximize workforce productivity across all shifts.
- Conducted regular performance reviews to assess team capabilities and training needs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
General Manager
Rivers Casino
PHILADELPHIA
05.2019 - Current
- Kept employees operating productively and working on task to meet business and customer needs
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Managed schedules, accepted time off requests and found coverage for short shifts
- Trained and mentored new employees to maximize team performance
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Supervised employees and oversaw quality compliance with company standards for food and services
- Oversaw daily store operations to ensure efficient service delivery.
- Managed inventory levels and coordinated stock replenishment processes.
- Trained and developed team members to enhance customer interaction skills.
- Implemented promotional strategies to drive sales and enhance product visibility.
- Ensured compliance with health and safety regulations across all store areas.
- Fostered a positive work environment through effective team communication.
- Collaborated with corporate teams on new initiatives and operational improvements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
7-Eleven Inc.
Philadelphia
08.2011 - 03.2019
- Promoted positive customer experience through day-to-day supervision and management of a retail facility.
- Maintained organized, safe and clean retail facility to keep productivity high and maximize customer satisfaction
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service
- Increased profitability by coordinating consistent floor merchandise plan changes to drive sales
- Managed all merchandising, replenishment and inventory decisions to drive growth
- Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems
General Manager
Wendys International Inc.
Philadelphia
03.2007 - 06.2010
- Maintained organized, safe and clean restaurant facility to keep productivity high and maximize customer satisfaction
- Spearheaded the implementation of improved training initiatives for all personnel levels
- Maintained project quality with a hands-on management style
- Oversaw requirements, gaps analysis, training and development and implementation of new programs
- Supported community outreach campaigns by collaborating with local organizations and community groups
- Maximized efficiency by coaching and mentoring 50 personnel on 5S principles, industry practices, company procedures and radiant system
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
- Enhanced resource allocations while monitoring expenses
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
General Manager
Taco Bell Inc.
PHILADELPHIA
02.2004 - 10.2007
- Developed effective business plans to align strategic decisions with long-term objectives
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Held weekly meetings with management to identify techniques to overcome sales obstacles
- Identified and capitalized on community business opportunities with effective networking
- Received superior customer service satisfaction scores for 3 consecutive quarters
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
Education
3 Years Completed - Marketing
Temple University
Philadelphia, PAHS Diploma - College Prep
Abraham Lincoln High School
Philadelphia, PASkills
- Business development
- Organized
- Deadline-oriented
- Employee scheduling
- Conflict resolution
- Operations Management
- Efficient multi-tasker
- Exceptional interpersonal communication
- Staff training/development
- Food preparation and safety
- Customer service-oriented
- Effective leader
- Inventory management
Accomplishments
- Supervised team of 50staff members
- Increased sales 15%over 1year
- Graduated Army Infantry School (Served 5 years)
Certification
Serv Safe Certification
Class A/B Fuel Certification
Timeline
Operations Manager
Stateside Live
07.2025 - Current
General Manager
Rivers Casino
05.2019 - Current
General Manager
7-Eleven Inc.
08.2011 - 03.2019
General Manager
Wendys International Inc.
03.2007 - 06.2010
General Manager
Taco Bell Inc.
02.2004 - 10.2007
3 Years Completed - Marketing
Temple University
HS Diploma - College Prep
Abraham Lincoln High School