Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Olson

Phoenixville

Summary

Dynamic Service Manager with a proven track record at Summit Swimming Pools Inc., excelling in team leadership and problem-solving. Recognized for enhancing customer satisfaction through effective complaint resolution and mentorship. Skilled in work planning and prioritization, fostering a collaborative environment that drives project success and high-quality workmanship.

Overview

8
8
years of professional experience

Work History

Service Manager

Summit Swimming Pools Inc.
03.2021 - 05.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.

Cashier

Giant Food Stores
03.2019 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Camp Counselor

Variety Club Camp
06.2019 - 08.2019
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.

Cashier

Freeds Grocery
08.2017 - 05.2019
  • Welcomed customers and helped determine their needs.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Boyertown Area Senior High
Boyertown, PA
06-2019

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Employee supervision
  • Work Planning and Prioritization

Timeline

Service Manager

Summit Swimming Pools Inc.
03.2021 - 05.2025

Camp Counselor

Variety Club Camp
06.2019 - 08.2019

Cashier

Giant Food Stores
03.2019 - 02.2021

Cashier

Freeds Grocery
08.2017 - 05.2019

Boyertown Area Senior High

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Joseph Olson