Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Rice

ROCKLEDGE

Summary

Results-oriented General Manager with over 11 years of experience in operations management and team leadership. Skilled in resolving escalated customer issues and aligning staffing with service expectations to drive operational excellence and improve customer satisfaction.

Overview

2027
2027
years of professional experience

Work History

General Manager of Operations

Cw Services Inc.
Rockledge
2015 - 03.2026
  • Oversaw staffing and scheduling to align with client demands and service expectations.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Resolved escalated customer service issues in a timely manner.

Education

High School Diploma -

Penn State
Abington, PA
05-1976

Skills

  • Operations management
  • Staffing strategy
  • Employee training
  • Performance assessment
  • Team leadership
  • Customer service

Timeline

General Manager of Operations

Cw Services Inc.
2015 - 03.2026

High School Diploma -

Penn State
Joseph Rice