Joseph Robinson
Downingtown
Summary
A motivated college graduate with 10 years of work experience, looking to start a career with a company with which I can grow.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Downingtown
04.2025 - Current
- Motivate and coach baristas on shift to ensure each employee is providing excellent customer service and adhering to Starbucks standards.
- Order supplies and keep track of inventory to guarantee that the store has the necessary tools to operate efficiently.
- Resolve customer concerns promptly and professionally.
- Manage cash handling and store opening/closing procedures with accuracy and efficiency.
- Demonstrate adaptability and leadership skills during peak periods to maintain smooth operations and team morale.
Barista
Starbucks
Philadelphia
07.2021 - 04.2025
- Provide exceptional customer service in a high-volume Starbucks located in Center City Philadelphia, ensuring a welcoming atmosphere.
- Awarded 'Partner of the Month' for outstanding performance and dedication to team success. Recognized in a customer review for exemplary service and positive impact on the cafe experience.
- Maintain a clean and organized cafe environment, adhering to health and safety standards to ensure customer satisfaction.
Host
DanDan Rittenhouse
Philadelphia
12.2021 - 09.2022
- Managed seating arrangements and service for approximately 1,200 customers daily, ensuring efficient flow and excellent service.
- Quickly and proficiently cleared tables and organized takeout and delivery orders, contributing to a positive dining experience.
- Collaborated with team members to enhance customer service and optimize restaurant operations.
Delivery Driver
Dominos
Exton
04.2020 - 07.2021
- Efficiently confirmed and delivered food and beverage orders to customers, ensuring timely service and satisfaction.
- Processed cash and credit payments accurately, maintaining financial accountability.
- Adhered to road safety protocols and traffic regulations, promoting safe driving practices while delivering.
Assistant
Universal Music Group
Philadelphia
09.2019 - 04.2020
- Supported the Universal Music Philadelphia representative in daily duties, contributing to the efficient management of events.
- Attended live shows, capturing high-quality photos of performing acts to promote events on social media.
- Assisted in writing detailed reviews and concert summaries post-events, enhancing marketing materials and audience engagement.
Host
On The Border
Exton
09.2017 - 04.2020
- Managed seating arrangements and service for approximately 300 customers daily, ensuring efficient flow and excellent service.
- Quickly and proficiently cleared tables and organized takeout orders, contributing to a positive dining experience.
- Collaborated with team members to enhance customer service and optimize restaurant operations.
Clerk part time
True Value Hardware
Exton
09.2015 - 09.2017
- Provided excellent customer service.
- Processed customer payments.
- Answered customer inquiries
Education
Bachelor of Arts - Communication Studies, Entrepreneurship
Temple University, Klein College of Media & Communication
Philadelphia, PASkills
- Team Leadership
- Team collaboration
- Customer Service
- Coaching and DevelopmentCash handling
- Adaptability
- Inventory Tracking
- Event Planning
- Graphic Design
- Marketing and Promotion
- Communication
- Time Management
- Problem-Solving
- Word
- Excel
Timeline
Shift Supervisor
Starbucks
04.2025 - Current
Host
DanDan Rittenhouse
12.2021 - 09.2022
Barista
Starbucks
07.2021 - 04.2025
Delivery Driver
Dominos
04.2020 - 07.2021
Assistant
Universal Music Group
09.2019 - 04.2020
Host
On The Border
09.2017 - 04.2020
Clerk part time
True Value Hardware
09.2015 - 09.2017
Bachelor of Arts - Communication Studies, Entrepreneurship
Temple University, Klein College of Media & Communication