A motivated college graduate with 10 years of work experience, looking to start a career with a company with which I can grow.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Downingtown
04.2025 - Current
Motivate and coach baristas on shift to ensure each employee is providing excellent customer service and adhering to Starbucks standards.
Order supplies and keep track of inventory to guarantee that the store has the necessary tools to operate efficiently.
Resolve customer concerns promptly and professionally.
Manage cash handling and store opening/closing procedures with accuracy and efficiency.
Demonstrate adaptability and leadership skills during peak periods to maintain smooth operations and team morale.
Barista
Starbucks
Philadelphia
07.2021 - 04.2025
Provide exceptional customer service in a high-volume Starbucks located in Center City Philadelphia, ensuring a welcoming atmosphere.
Awarded 'Partner of the Month' for outstanding performance and dedication to team success. Recognized in a customer review for exemplary service and positive impact on the cafe experience.
Maintain a clean and organized cafe environment, adhering to health and safety standards to ensure customer satisfaction.
Host
DanDan Rittenhouse
Philadelphia
12.2021 - 09.2022
Managed seating arrangements and service for approximately 1,200 customers daily, ensuring efficient flow and excellent service.
Quickly and proficiently cleared tables and organized takeout and delivery orders, contributing to a positive dining experience.
Collaborated with team members to enhance customer service and optimize restaurant operations.
Delivery Driver
Dominos
Exton
04.2020 - 07.2021
Efficiently confirmed and delivered food and beverage orders to customers, ensuring timely service and satisfaction.
Processed cash and credit payments accurately, maintaining financial accountability.
Adhered to road safety protocols and traffic regulations, promoting safe driving practices while delivering.
Assistant
Universal Music Group
Philadelphia
09.2019 - 04.2020
Supported the Universal Music Philadelphia representative in daily duties, contributing to the efficient management of events.
Attended live shows, capturing high-quality photos of performing acts to promote events on social media.
Assisted in writing detailed reviews and concert summaries post-events, enhancing marketing materials and audience engagement.
Host
On The Border
Exton
09.2017 - 04.2020
Managed seating arrangements and service for approximately 300 customers daily, ensuring efficient flow and excellent service.
Quickly and proficiently cleared tables and organized takeout orders, contributing to a positive dining experience.
Collaborated with team members to enhance customer service and optimize restaurant operations.
Clerk part time
True Value Hardware
Exton
09.2015 - 09.2017
Provided excellent customer service.
Processed customer payments.
Answered customer inquiries
Education
Bachelor of Arts - Communication Studies, Entrepreneurship
Temple University, Klein College of Media & Communication
Philadelphia, PA
Skills
Team Leadership
Team collaboration
Customer Service
Coaching and DevelopmentCash handling
Adaptability
Inventory Tracking
Event Planning
Graphic Design
Marketing and Promotion
Communication
Time Management
Problem-Solving
Word
Excel
Timeline
Shift Supervisor
Starbucks
04.2025 - Current
Host
DanDan Rittenhouse
12.2021 - 09.2022
Barista
Starbucks
07.2021 - 04.2025
Delivery Driver
Dominos
04.2020 - 07.2021
Assistant
Universal Music Group
09.2019 - 04.2020
Host
On The Border
09.2017 - 04.2020
Clerk part time
True Value Hardware
09.2015 - 09.2017
Bachelor of Arts - Communication Studies, Entrepreneurship
Temple University, Klein College of Media & Communication