JOSEPH ROSELLI
DHL SUPPLY CHAIN
Mountain Top
29
years of professional experience
Seasoned Operations and Supply Chain Leader with 29 years of experience in warehousing, distribution, inventory, and compliance. Led cross-functional teams to enhance productivity and implement business continuity programs. Developed high-performing teams and executed process improvements that drive organizational growth and elevate customer satisfaction.
Work History
Operations Manager I
1 Year 3 Months- Lead daily warehouse and distribution operations supporting customer service, safety, quality, and productivity objectives.
- Monitor operational performance metrics and implement corrective actions to drive continuous improvement.
- Coordinated labor planning and resource allocation to align workforce with customer and business requirements.
- Partner with customers, site leadership, and support functions to ensure operational excellence and service delivery.
- Developed associates through coaching, training, performance management, and employee engagement initiatives to enhance team capabilities.
- Promoted culture of accountability, safety, teamwork, and continuous improvement to foster a high-performance environment.
- Developed business continuity plans to ensure operational stability.
Site Support Manager
6 Years- Directed site-wide operational support activities across warehousing, inventory management, quality, and customer service functions.
- Collaborated with senior leadership to align site performance and service goals with operational and financial objectives.
- Led cross-functional teams in executing continuous improvement initiatives and operational excellence programs.
- Implemented staffing strategies and workforce development initiatives, enhancing coaching, succession planning, and employee engagement.
- Managed staffing strategies, workforce development, coaching, succession planning, and employee engagement initiatives.
- Led business continuity planning efforts to ensure operational readiness and minimize disruptions during critical events.
- Developed, maintained, and tested business continuity and recovery plans to support uninterrupted customer service and regulatory compliance.
- Managed incident response activities, coordinating cross-functional teams to address operational, safety, quality, and security incidents.
- Conducted incident investigations, root cause analyses, and corrective action implementation to reduce risk and prevent recurrence.
- Served as the primary escalation point during operational disruptions, ensuring timely communication with leadership, customers, and stakeholders.
- Evaluated operational metrics to formulate action plans that addressed service levels and identified cost performance opportunities.
- Led special projects, system implementations, and site initiatives supporting operational growth and efficiency.
Operations Supervisor
5 Years 6 Months- Supervised daily warehouse and distribution operations to achieve customer service, quality, and productivity targets.
- Managed inventory accuracy, order fulfillment, shipping, receiving, and material handling activities.
- Managed inventory accuracy, order fulfillment, shipping, receiving, and material handling to ensure seamless operations.
- Conducted daily operational reviews and monitored key performance indicators.
- Supported continuous improvement initiatives focused on quality, productivity, safety, and operational efficiency.
- Investigated operational issues and implemented corrective actions to improve service and operational performance.
- Managed labor planning and scheduling to support changing business demands.
- Supported continuous improvement initiatives that enhanced quality, productivity, safety, and operational efficiency.
- Maintained strong customer relationships, ensuring consistent service delivery and compliance with expectations and regulations.
Senior Logistics Technician
16 Years 8 Months- Acted as lead distribution office representative coordinating customer delivery and providing customer service support.
- Processed domestic and international shipments according to company procedures and regulatory requirements.
- Coordinated shipping documentation, temperature monitoring systems, and transportation security processes.
- Managed inventory activities, ensuring accuracy in cycle counts, stock adjustments, goods receipts, and inventory transfers.
- Processed domestic and international shipments, adhering to company procedures and regulatory compliance.
- Functioned as departmental SAP Super User and trainer.
- Performed SAP testing for system upgrades and process enhancements.
- Maintained packaging inventories at both on-site and off-site storage locations.
Education
Certificate - Data Processing & Computer Programming
High School Diploma
Skills
Warehouse Management Systems (WMS)
Inventory Control Systems
Labor Management Systems
Supply Chain Optimization
Performance metrics
Operational Reporting
Root Cause Analysis
Continuous improvement
Microsoft Excel
Microsoft Office Suite
CORE COMPETENCIES
- Operations Management
- Supply Chain & Logistics
- Warehouse Operations
- Inventory Management
- Business Continuity Planning
- Incident Management
- Regulatory Compliance
- Team Leadership & Development
- Labor Planning & Workforce Management
- Continuous Improvement
- Process Optimization
- Customer Service Excellence
- KPI Analysis & Reporting
- Root Cause Analysis
- Risk Management
- Project Leadership
- Safety & Quality Management
- Cross-Functional Collaboration
LEADERSHIP HIGHLIGHTS
- Successfully managed operations within a highly regulated pharmaceutical and supply chain environment.
- Led business continuity and incident management programs to ensure operational stability and uninterrupted customer service.
- Developed and mentored employees into leadership and advanced operational roles.
- Improved operational performance through data-driven decision-making, process optimization, and team engagement.
- Maintained strong compliance, safety, quality, and security performance throughout career progression.
- Built collaborative relationships across operations, quality, customer service, transportation, and leadership teams.
Timeline
Operations Manager I
DHL SUPPLY CHAIN
06.2025 - CurrentRead More
Site Support Manager
Sanofi
06.2019 - 06.2025Read More
Operations Supervisor
Sanofi
12.2013 - 06.2019Read More
Senior Logistics Technician
SANOFI
04.1997 - 12.2013Read More
Monroe County Career & Technical Institute
Certificate from Data Processing & Computer Programming
Read More
Pleasant Valley High School
High School Diploma
Read More