Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joseph Tursi

Philadelphia

Summary

Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Highly skilled in leading training and development initiatives, with a strong background in designing and implementing effective training strategies that enhance employee performance and foster organizational growth. Possess robust knowledge of adult learning theories and instructional design models. Demonstrated success in improving training processes and materials, which resulted in increased efficiency and productivity within previous roles. Known for ability to leverage technology for innovative learning solutions and drive continuous improvement in training programs. Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Resourceful Clubhouse Attendant known for high productivity and efficient task completion. Possess specialized skills in customer service, event coordination, and facility maintenance. Excel in communication, teamwork, and adaptability, ensuring smooth operation of clubhouse activities and satisfaction of members. Seasoned Clubhouse Attendant with background in hospitality and customer service. Known for providing high-quality guest experiences, maintaining cleanliness of facilities, and coordinating social events effectively. Demonstrated skills in conflict resolution, communication, and organization. In previous roles, contributed to increased member satisfaction and clubhouse efficiency by implementing improved processes for check-in and event planning. Highly skilled in providing customer service and support within fast-paced locker room, coatroom, and dressing room environments. Demonstrated ability to manage inventory, maintain cleanliness and organization, and ensure security of personal belongings. Known for strong communication skills and capability to resolve conflicts swiftly, enhancing guest satisfaction. Improved operational efficiency through effective space management and proactive problem-solving.

Overview

18
18
years of professional experience

Work History

Field Training Manager

LeafFilter
Philadelphia
10.2019 - Current
  • Coordinated travel arrangements for trainers assigned to off-site locations.
  • Assessed employee performance through observation, feedback and testing.
  • Roleplayed various scenarios with teams to build confidence in handling situations.
  • Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
  • Deployed learning management system, boosting product awareness, adoption and usage through educational content.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Evaluated effectiveness of existing training programs by collecting feedback from participants and supervisors.
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Created educational materials such as handouts, manuals and presentations for use during training sessions.
  • Developed and maintained a comprehensive field training program to ensure employees had the skills needed to meet job requirements.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Implemented and planned warehouse safety and security programs and activities.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Operated forklifts to fill or empty overhead spaces.

Clubhouse Attendant

Philadelphia Flyers
Philadelphia
09.2006 - 03.2020
  • Maintained a clean and organized environment by sweeping, mopping, dusting, vacuuming, cleaning bathrooms, restocking supplies, and washing windows.
  • Managed inventory of food items including beverages and snacks for sale in clubhouse store.
  • Maintained orderly and safe environment by continuous cleaning of equipment and work area.
  • Assisted in opening, closing, and monitoring of clubhouse facilities.
  • Stocked shelves with food items and other merchandise as needed in order to keep shelves full and presentable.
  • Managed multiple tasks simultaneously while remaining organized and efficient.
  • Ensured that all safety protocols were followed at all times while operating within the clubhouse area.
  • Reported required maintenance or repairs to management and maintained supply inventory.
  • Performed daily maintenance checks on equipment and reported any issues to the manager for repair or replacement.

HVAC Technician

Infinte Air
Philadelphia
01.2014 - 10.2019
  • Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
  • Disassembled units, repaired broken components and restored to operating condition.
  • Coordinated with contractors and construction teams on new installations and major repair projects.
  • Installed and maintained residential and commercial HVAC systems to ensure optimal operation and energy efficiency.
  • Put in new gas lines, wiring and other support components for HVAC systems.

Clubhouse Attendant

Philadelphia Phillies
Philadelphia
02.2016 - 09.2016
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Maintained a clean and organized environment by sweeping, mopping, dusting, vacuuming, cleaning bathrooms, restocking supplies, and washing windows.
  • Managed inventory of food items including beverages and snacks for sale in clubhouse store.
  • Maintained orderly and safe environment by continuous cleaning of equipment and work area.
  • Assisted in opening, closing, and monitoring of clubhouse facilities.
  • Performed daily maintenance checks on equipment and reported any issues to the manager for repair or replacement.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

South Philadelphia High School
Philadelphia, NY
08-2012

Skills

  • Employee engagement
  • Safety training
  • Learning management systems
  • Instructor management
  • Motivational speaking
  • Training methods
  • New employee training
  • Cleaning procedures
  • Facility maintenance
  • Dressing Room Cleanup
  • Teamwork and collaboration
  • Front desk communications
  • Cleaning and sanitation
  • Stock control
  • Maintenance reports
  • Room preparation
  • Laundry operations
  • Sanitation practices
  • Organization

Affiliations

  • Playing baseball and softball weekly and staying active as much as possible.

Timeline

Field Training Manager

LeafFilter
10.2019 - Current

Clubhouse Attendant

Philadelphia Phillies
02.2016 - 09.2016

HVAC Technician

Infinte Air
01.2014 - 10.2019

Clubhouse Attendant

Philadelphia Flyers
09.2006 - 03.2020

High School Diploma -

South Philadelphia High School
Joseph Tursi