Joseph Vassallo
Philadelphia
Summary
Experienced pharmacy operations manager with over 5 years of expertise in healthcare, including pharmacy operations, project management, and team leadership. Adept at optimizing operational workflows, improving patient and client satisfaction, and leading a team to meet business objectives. Strong background in specialty pharmacy environments, insurance authorization, and driving ROI through effective service delivery. Proven track record of working in highly regulated and complex environments, with a focus on continuous improvement and operational excellence.
Overview
7
7
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens Specialty
06.2022 - Current
- Lead a team of pharmacy technicians to deliver high-quality pharmacy services, achieving a high level of patient satisfaction and operational efficiency.
- Ensure compliance with regulatory standards and governing entities by continuously evaluating processes and improving pharmacy operations.
- Collaborate with internal departments and external stakeholders to meet project deliverables, financial goals, and resource management needs.
- Provide training and development opportunities to team members, fostering a culture of continuous improvement.
- Proactively resolve issues impacting client satisfaction and operational efficiency through effective problem-solving techniques.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Prior Authorization Pharmacy Technician
Walgreens Specialty
01.2021 - 05.2022
- Managed and tracked pending prior authorization requests, ensuring that all necessary follow-ups were completed to expedite approval.
- Communicated effectively with medical professionals to obtain detailed clinical information required for authorization requests, improving approval rates.
- Identified and resolved issues related to medication denials by coordinating with medical providers and insurance companies to submit additional documentation or appeals.
Assistant Store Manager
Walgreens
03.2018 - 12.2020
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Associate of Arts - Psychology
Sussex County Community College
Newton06-2011
Pharmacy Technician Certification (CPhT)
Skills
- Pharmacy Operations Management
- Project and Implementation Management
- Team Leadership and Personnel Development
- Customer Relationship Management
- Process Improvement & Regulatory Compliance
- Cross-functional Collaboration
- Strategic Planning & Problem-Solving
Timeline
Pharmacy Operations Manager
Walgreens Specialty
06.2022 - Current
Prior Authorization Pharmacy Technician
Walgreens Specialty
01.2021 - 05.2022
Assistant Store Manager
Walgreens
03.2018 - 12.2020
Associate of Arts - Psychology
Sussex County Community College
Pharmacy Technician Certification (CPhT)
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