Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Williams

Philadelphia

Summary

Dynamic Service Expert Specialist with a proven track record in managing transportation challenges. Skilled in documentation management and team collaboration, ensuring enhanced member experiences through efficient scheduling and problem resolution.

Overview

8
8
years of professional experience

Work History

Service Expert Specialist

Modivcare
07.2019 - 04.2026

Investigated and managed complaints related to transportation challenges, facilitating improved member experiences.

Resolved scheduling conflicts efficiently and supported team members in improving transportation logistics. Assisted in coordinating effective schedules and addressing recurring transportation challenges. Facilitated solutions for scheduling issues and aided in the management of transportation concerns.

Toll Booth Attendant

New Jersey Turnpike Authority
02.2018 - 07.2019
  • Collected tolls accurately and efficiently, ensuring smooth traffic flow.
  • Operated electronic toll collection systems to process transactions swiftly.
  • Maintained cleanliness and organization of toll booth area to enhance customer experience.
  • Assisted in training new staff on operational procedures and safety protocols.

Education

No Degree - Business Administration

Erie Community College
Buffalo, NY

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Timeline

Service Expert Specialist

Modivcare
07.2019 - 04.2026

Toll Booth Attendant

New Jersey Turnpike Authority
02.2018 - 07.2019

No Degree - Business Administration

Erie Community College
Joseph Williams