Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josephine Hall

Boiling Springs

Summary

Dynamic Water and Sewer Department Director at South Middleton Township, recognized for enhancing operational efficiency and resource allocation. Expert in project management and team leadership, successfully coordinated complex infrastructure projects while ensuring regulatory compliance. Committed to safeguarding public health and delivering exceptional customer service, driving significant cost savings through process improvements.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Water and Sewer Department Director

South Middleton Township
07.2023 - Current
  • Oversaw daily operational and administrative aspects of the Water and Sewer Department
  • Maintained accurate records of work performed, materials used, and time spent on tasks, contributing to efficient resource allocation.
  • Delivered high-quality results under tight deadlines through effective prioritization of urgent tasks and efficient workflow management.
  • Established a reputation as a reliable, knowledgeable, and professional resource within the organization by consistently delivering high-quality results on time and within budget.
  • Coordinated with contractors for efficient installation or replacement of complex sewer infrastructure projects.
  • Safeguarded public health through diligent attention to detail when diagnosing and resolving issues with sewer systems.
  • Assisted in the development of work schedules, ensuring optimal coverage for routine maintenance and emergency response situations.
  • Streamlined communication between departments with clear documentation of completed tasks and necessary follow-up actions.
  • Provided a positive community presence by addressing concerns related to odor control, noise reduction, and visual aesthetics around sewer facilities.
  • Conducted pre-construction surveys to identify potential challenges and mitigate risks during water and/or sewer installation projects.
  • Contributed to cost savings initiatives by identifying areas for improved efficiency within daily operations.
  • Collaborated with engineers on water and sewer infrastructure projects, providing valuable insights from hands-on experience.

Authority Manager

South Middleton Township Municipal Authority
10.2019 - Current
  • Oversaw daily operational and administrative aspects of the South Middleton Township Municipal Authority Water and Sewer Systems.
  • Maintained accurate records of work performed, materials used, and time spent on tasks, contributing to efficient resource allocation.
  • Delivered high-quality results under tight deadlines through effective prioritization of urgent tasks and efficient workflow management.
  • Established a reputation as a reliable, knowledgeable, and professional resource within the organization by consistently delivering high-quality results on time and within budget.
  • Coordinated with contractors for efficient installation or replacement of complex sewer infrastructure projects.
  • Safeguarded public health through diligent attention to detail when diagnosing and resolving issues with sewer systems.
  • Assisted in the development of work schedules, ensuring optimal coverage for routine maintenance and emergency response situations.
  • Streamlined communication between departments with clear documentation of completed tasks and necessary follow-up actions.
  • Provided a positive community presence by addressing concerns related to odor control, noise reduction, and visual aesthetics around sewer facilities.
  • Conducted pre-construction surveys to identify potential challenges and mitigate risks during water and/or sewer installation projects.
  • Contributed to cost savings initiatives by identifying areas for improved efficiency within daily operations.
  • Collaborated with engineers on water and sewer infrastructure projects, providing valuable insights from hands-on experience.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Authority Assistant Manager

South Middleton Township Municipal Authority
08.2016 - 10.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in overseeing daily operational and administrative aspects of the South Middleton Township Municipal Authority Water and Sewer Systems.
  • Maintained accurate records of work performed, materials used, and time spent on tasks, contributing to efficient resource allocation.
  • Delivered high-quality results under tight deadlines through effective prioritization of urgent tasks and efficient workflow management.
  • Established a reputation as a reliable, knowledgeable, and professional resource within the organization by consistently delivering high-quality results on time and within budget.
  • Coordinated with contractors for efficient installation or replacement of complex sewer infrastructure projects.
  • Safeguarded public health through diligent attention to detail when diagnosing and resolving issues with sewer systems.
  • Assisted in the development of work schedules, ensuring optimal coverage for routine maintenance and emergency response situations.
  • Streamlined communication between departments with clear documentation of completed tasks and necessary follow-up actions.
  • Provided a positive community presence by addressing concerns related to odor control, noise reduction, and visual aesthetics around sewer facilities.
  • Conducted pre-construction surveys to identify potential challenges and mitigate risks during water and/or sewer installation projects.
  • Contributed to cost savings initiatives by identifying areas for improved efficiency within daily operations.
  • Collaborated with engineers on water and sewer infrastructure projects, providing valuable insights from hands-on experience.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Wastewater Treatment Plant Manager

Brodhead Creek Regional Authority
05.2014 - 07.2016
  • Increased production efficiency by optimizing plant layout and implementing process improvements.
  • Reduced costs by eliminating materials waste and unnecessary labor hours.
  • Directed employees and related programs to maximize team productivity and facility output.
  • Provided direction and leadership to all levels of employees and managers.

Education

Bachelor of Science - Biotechnology And Microbiology

Marywood University
Scranton, PA
05-2014

Skills

  • Operational management
  • Resource allocation
  • Project management
  • Team leadership
  • Contractor coordination
  • Workflow optimization
  • Regulatory compliance
  • Data management
  • Effective communication
  • Risk assessment
  • Quality controls
  • Customer service

Certification

  • Wastewater System Operations Permit Class B,E - Subclass 1,4; issued by Commonwealth of Pennsylvania Department of Environmental Protection
  • Water System Operations Permit Class A,E - Subclass 1,6,7,8,10,12; issued by Commonwealth of Pennsylvania Department of Environmental Protection

Timeline

Water and Sewer Department Director

South Middleton Township
07.2023 - Current

Authority Manager

South Middleton Township Municipal Authority
10.2019 - Current

Authority Assistant Manager

South Middleton Township Municipal Authority
08.2016 - 10.2019

Wastewater Treatment Plant Manager

Brodhead Creek Regional Authority
05.2014 - 07.2016

Bachelor of Science - Biotechnology And Microbiology

Marywood University

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Josephine Hall