JOSE RODRIGO ROLON

• Managed supplier relationships to ensure timely deliveries, cost optimization, and strategic procurement decisions.

• Implemented Distribution Requirements Planning (DRP) to optimize inventory levels and improve supply chain efficiency.

• Utilized ERP systems to analyze demand forecasts, track inventory, and streamline procurement processes.

• Provided technical support for Huawei Cloud services, including Compute, Storage, Networking, Databases, AI, Analytics, Security & Compliance, and Middleware, ensuring comprehensive customer satisfaction
• Optimized billing processes in the Customer Billing Center, managed invoices, and used Cloud CRM tools and Excel to analyze service consumption, improving billing accuracy and customer satisfaction
• Collaborated with cross-functional teams to resolve complex cloud-related issues, reducing resolution times by 20% and boosting overall service efficiency

• Enhanced tool-crib processes to meet ISO 9001 standards, ensuring alignment with government quality requirements and effective project delivery
• Managed project timelines, budgets, and resources using Microsoft Project leading to timely and within-budget project completion
• Implemented the Define Measure Analyze Design Verify (DMADV) roadmap, driving continuous improvement and effective project phase management

• Delivered exceptional customer service in a high-volume environment, contributing to a memorable dining experience for guests
• Refined order processes, achieving a 10% reduction in fulfillment time while maintaining rigorous cleanliness and safety standards
• Strategically aligned with team members to ensure seamless operations during peak periods

• Efficiently administered transactions and provided tailored guidance on products and services, helping customers achieve their financial goals
• Oversaw secure payment processing and customer information using Microsoft Dynamics 365, offering flexible payment options and methods
• Improved order accuracy by tracking shipments and repairs for consoles and accessories
• Provided expert troubleshooting for Nintendo Switch consoles and software to ensure optimal performance and customer satisfaction

• Organized and executed college events, managing logistics and ensuring successful outcomes
• Developed strong relationships with stakeholders, increasing event attendance and satisfaction by 15%
• Created promotional materials and social media content, reaching more event visibility