Josh Fritz
Slatington
Summary
Dynamic and dependable professional with extensive experience at PetSmart, excelling in cash handling and customer assistance. Proven track record in training and mentoring new cashiers, enhancing team performance, and resolving customer issues with empathy. Recognized for maintaining a welcoming atmosphere and fostering strong relationships, driving repeat business and operational success.
Overview
4
4
years of professional experience
Work History
Lead Cashier
PetSmart Charities
Trexlertown
08.2022 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
Sales Associate
2nd and Charles
Whitehall Township
02.2022 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Hot Topic
Whitehall Township
08.2021 - 01.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Arts - Graphic Design
Community College of Vermont
Bennington, VT05-2013
Skills
- Training and coaching
- Customer assistance
- Point of sale operation
- Cash handling
- Dependability
- Opening and closing procedures
- Positive attitude
- Problem-solving
- Product knowledge
- Multitasking and organization
Accomplishments
- Dean's honors in college
Timeline
Lead Cashier
PetSmart Charities
08.2022 - Current
Sales Associate
2nd and Charles
02.2022 - 06.2022
Sales Associate
Hot Topic
08.2021 - 01.2022
Associate of Arts - Graphic Design
Community College of Vermont
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