Josh Todt
Hanover
Summary
Dynamic retail professional with a goal-oriented mindset and proven expertise in stock replenishment and product display at Walmart. Recognized for enhancing team productivity and achieving a 20% improvement in inventory accuracy. Committed to delivering exceptional customer service while maintaining a clean and organized shopping environment.
Overview
21
21
years of professional experience
Work History
CAP 1 Associate
Walmart
Hanover, PA
06.2019 - 03.2026
- Assisted in receiving and sorting merchandise in compliance with safety standards.
- Maintained organized stockroom, ensuring efficient retrieval of products for customer requests.
- Operated equipment for inventory management, contributing to accurate stock levels.
- Supported team by restocking shelves, enhancing product availability and presentation.
- Collaborated with colleagues to implement improvements in workflow efficiency during peak hours.
- Addressed customer inquiries promptly, fostering positive shopping experiences and satisfaction.
- Participated in training new associates on operational procedures and safety protocols.
- Contributed to sales growth by executing proper merchandising techniques and maintaining stock levels.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Improved team collaboration by effectively communicating with coworkers and supervisors.
- Maintained a clean, organized store environment for optimal shopping experience.
- Consistently met productivity goals, completing assigned tasks within required timeframes.
- Collaborated with other departments to ensure a seamless workflow for CAP 1 processes.
- Promoted safety procedures among team members, leading to a reduction in workplace accidents and injuries.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency Number%.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Monitored and adhered to company safety regulations and policies.
- Moved excess materials to proper storage location.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Department Manager
Walmart
Hanover, PA
05.2016 - 06.2019
- Led daily operations, ensuring compliance with safety and quality standards.
- Managed team schedules and workflow to optimize productivity and efficiency.
- Implemented training programs for new associates, enhancing team performance.
- Monitored inventory levels and conducted stock audits to maintain accuracy.
Sales Associate
Walmart
Hanover,PA
05.2012 - 05.2016
- Assisted customers in locating products and provided recommendations based on needs
- Maintained accurate inventory levels through regular stock checks and replenishment
- Operated point-of-sale systems efficiently, ensuring smooth transaction processes
- Collaborated with team members to optimize store layout for improved customer flow
- Resolved customer inquiries and complaints to enhance overall shopping experience
- Participated in training sessions to improve product knowledge and sales techniques
- Implemented visual merchandising strategies to increase product visibility and appeal
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Truck Unloader
Walmart
Hanover,PA
06.2005 - 05.2012
- Operated pallet jacks and hand trucks to efficiently unload merchandise from delivery vehicles.
- Sorted and categorized products for optimal placement within the warehouse.
- Collaborated with team members to ensure timely completion of unloading tasks.
- Maintained cleanliness and organization of unloading area to promote safety standards.
- Followed safety protocols to minimize accidents during unloading operations.
- Communicated effectively with supervisors regarding workflow and operational challenges.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Sorted and properly arranged items.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Assisted other team members in navigating large loads.
- Maximized space utilization in warehouse storage areas by organizing unloaded materials according to dimensions and weight constraints.
Education
High School Diploma -
New Oxford Senior High School
New Oxford, PA06.2004
Skills
- Punctuality
- Goal-oriented mindset
- Stock replenishment
- Product display
Timeline
CAP 1 Associate
Walmart
06.2019 - 03.2026
Department Manager
Walmart
05.2016 - 06.2019
Sales Associate
Walmart
05.2012 - 05.2016
Truck Unloader
Walmart
06.2005 - 05.2012
High School Diploma -
New Oxford Senior High School