Joshua Cook
Springfield
Summary
Operations and sales leader with extensive experience managing multi-branch service organizations and leading teams of over 50 technicians. Demonstrated success in driving revenue growth and optimizing costs across electrical, HVAC, and plumbing sectors. Expertise in building scalable processes and enhancing profit margins in high-demand, customer-focused environments.
Overview
10
10
years of professional experience
Work History
Director of Operations
Wes Carver Electric
11.2024 - Current
- Directed daily operations for a residential electrical contracting company, overseeing project scheduling, crew management, customer service, and regulatory compliance.
- Managed budgets, job costing, and vendor relationships; revised and expanded price book based on cost analysis to improve margins by over 5%.
- Led hiring, training, and performance management to build a reliable, high-performing field team.
- Increase revenue Year-over-Year by nearly 12%.
Operations Manager
Ierna’s Heating, Cooling & Plumbing
Tampa
01.2023 - 11.2024
- Relocated to Tampa, Florida to lead multi-department operations for a high-volume HVAC and plumbing service company.
- Designed and implemented of a comprehensive warehouse process focusing on inventory control and cost management.
- Directed day-to-day operations across all departments, ensuring seamless workflow and efficiency while maintaining established budgets.
- Proactively optimized expenses through strategic analysis and innovative cost-saving initiatives without compromising service quality.
- Developed leadership capabilities across management staff, promoting continuous improvement and process ownership.
Strikepoint Group Holdings, LLC.
Strikepoint Group Holdings, LLC.
04.2019 - 11.2024
- Advanced through sales and operations leadership roles across Strikepoint’s portfolio, contributing over $2M in sales, leading teams of 50+ technicians, and implementing cost-control and process improvements to enhance efficiency, profitability, and customer experience.
HVAC Service Manager
Horizon Services Inc.
02.2021 - 01.2023
- Managed daily scheduling and performance of 50+ technicians to maximize efficiency, revenue, and customer satisfaction.
- Tracked and analyzed KPIs including close rate, average ticket, interest rate, and total revenue exceeding previously established goals.
- Coordinated technicians and warehouse operations consistently deliver same-day service.
- Led weekly performance and skills training to address operational challenges.
- Resolved escalated customer issues and coached technicians on-site to improve solution-based selling.
Comfort Consultant -- In-Home Sales
Horizon Services Inc.
04.2019 - 02.2021
- Conducted in-home consultations presenting HVAC products, pricing, and financial options.
- Partnered with technicians to ensure accurate recommendations and smooth installations.
- Communicated with technicians to maintain a high level of professional advice to customers when purchasing new equipment.
- Generated over $2M in revenue within a 20-month period.
- Built strong customer relationships, resolving concerns and driving repeat business.
Truck Account Specialist – Outside Sales
Enterprise Truck Rental
07.2018 - 04.2019
- Manage a fleet of over 200 vehicles to ensure high quality products for customers.
- Facilitate an efficient process of branch operations and fleet movement.
- Successful in maintaining owned accounts while acquiring new business.
- Increased regional ranking by six spots over the previous two months.
Enterprise Holdings
05.2016 - 04.2019
- Hired as part of the widely respected Management Trainee program; a consistent high performer with a track record of taking on increasingly responsible roles and delivering strong performance while training employees and maintaining sales numbers.
Management Assistant – Inside Sales
Enterprise Rent-A-Car
10.2017 - 07.2018
- Managed fleet of over 150 vehicles daily to warrant availability for over 50 reservations per day while maintaining a 90+ customer service rating.
- Created fun and competitive sales culture between the office team and surrounding branches.
- Coached and trained new employees through daily sales and customer service processes.
- Communicated regularly with senior management on daily support and strategic planning for business growth.
Management Trainee
Enterprise Rent-A-Car
05.2016 - 10.2017
- Identify customer needs while developing sales strategies and negotiating profitable rental contracts.
- Took part in the airport Best Persons program; high volume of customers handled daily while maintaining 90+ customer service score.
- Increase branch growth by building long-term relationships with customers and small businesses.
Education
Bachelor of Arts Degree - Business Administration
Lycoming College
Williamsport, PA05.2016
Skills
- Operations management
- Budget management
- Regulatory compliance
- Cost control
- Performance analytics
- Process improvement
- Vendor management
- Customer relationship management
- Problem solving
- Business management
- Operations oversight
- Process improvements
- Operational efficiency
- Quality assurance
- Problem-solving abilities
Extracurricular Activities
Lycoming College Football, Four-year Varsity Player, Captain 2015
Citizen Commendation, Towamencin Township Police and Fire Departments and Town Council. Along with two of my teammates, I received a commendation for rescuing an elderly woman from a burning car. Volunteer Coach, Challenger Youth Baseball and Upward Sports Basketball Kenya’s Kids, Missions and education work in and around Nairobi, Kenya with the A.I.C. Mbooni Children’s Home.
Timeline
Director of Operations
Wes Carver Electric
11.2024 - Current
Operations Manager
Ierna’s Heating, Cooling & Plumbing
01.2023 - 11.2024
HVAC Service Manager
Horizon Services Inc.
02.2021 - 01.2023
Strikepoint Group Holdings, LLC.
Strikepoint Group Holdings, LLC.
04.2019 - 11.2024
Comfort Consultant -- In-Home Sales
Horizon Services Inc.
04.2019 - 02.2021
Truck Account Specialist – Outside Sales
Enterprise Truck Rental
07.2018 - 04.2019
Management Assistant – Inside Sales
Enterprise Rent-A-Car
10.2017 - 07.2018
Enterprise Holdings
05.2016 - 04.2019
Management Trainee
Enterprise Rent-A-Car
05.2016 - 10.2017
Bachelor of Arts Degree - Business Administration
Lycoming College