Joshua Elie
Waynesboro,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Optometric Technician
MyEyeDr.
02.2022 - Current
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Parts Consultant
Fitzgerald Auto Mall
07.2021 - 02.2022
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Patient Service Coordinator
MyEyeDr.
01.2020 - 07.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Opthalmic Technician
Maryland Vision Institute
10.2017 - 01.2020
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
Point of Sales Technical Specialist
First Data
05.2016 - 10.2017
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Completed troubleshooting and diagnostics on company resources.
- Trained users on desktops, laptops and mobile devices.
Scanner Operator
Merkle Response Management Group
01.2016 - 04.2016
- Gathered, sorted and scanned documents to enter into computer system.
- Labeled digital files and document details using predetermined naming conventions.
Service Writer/Advisor
Beltway Companies
06.2015 - 01.2016
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
Package Handler
FedEx
01.2015 - 06.2015
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier/Customer Service
Plamondon Enterprises/ Roy Rogers
07.2012 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Hagerstown Community College
Hagerstown, MDHigh school or equivalent - Pre Engineering
Washington County Technical High School
Hagerstown, MD06.2012
Skills
- Supply Restocking
- Paperwork management
- Customer Education
- Pre-Testing Procedures
- Optical Measurements
- Parts Ordering
- Technical knowledge
- Diagnostic Tools
- Follow-up skills
- Appointment Scheduling
- Customer Relations
- Estimating costs
Certification
- BLS Certification, Present
- Firearms License, 10/01/21, 10/01/26
- Firearms License, Present
Timeline
Optometric Technician
MyEyeDr.
02.2022 - Current
Parts Consultant
Fitzgerald Auto Mall
07.2021 - 02.2022
Patient Service Coordinator
MyEyeDr.
01.2020 - 07.2021
Opthalmic Technician
Maryland Vision Institute
10.2017 - 01.2020
Point of Sales Technical Specialist
First Data
05.2016 - 10.2017
Scanner Operator
Merkle Response Management Group
01.2016 - 04.2016
Service Writer/Advisor
Beltway Companies
06.2015 - 01.2016
Package Handler
FedEx
01.2015 - 06.2015
Cashier/Customer Service
Plamondon Enterprises/ Roy Rogers
07.2012 - 03.2015
High School Diploma -
Hagerstown Community College
High school or equivalent - Pre Engineering
Washington County Technical High School
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