Joshua Fountain
Ellwood City
Summary
Dynamic sales professional with a proven track record at Pro Fence and Railing, excelling in customer relationship building and achieving top performer status. Adept at utilizing CRM software to enhance client satisfaction and drive revenue growth. Strong interpersonal communication skills complemented by a commitment to delivering tailored solutions that meet unique customer needs.
Overview
16
16
years of professional experience
Work History
Sales Representative
Pro Fence and Railing
04.2016 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Participated in trade shows and conferences to network and generate leads.
Assistant
S.R.S.A
04.2015 - 04.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Service Driver
Approved Toilet Rental
09.2009 - 04.2016
- Maintained a clean and safe vehicle, ensuring optimal performance and safety for passengers and cargo.
- Trained new hires on company protocols for service driver positions, reinforcing standards of excellence throughout team operations.
- Developed strong rapport with clients through professional communication during each interaction, resulting in repeat business opportunities.
- Assisted customers with loading and unloading items, demonstrating exceptional customer service skills.
- Adapted to changing client needs by adjusting routes and schedules as necessary, maintaining flexibility in a dynamic work environment.
Education
High School Diploma -
Lincoln Jr-Sr High School
Ellwood City, PA01-2000
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales closing
- Relationship selling
- CRM proficiency
Timeline
Sales Representative
Pro Fence and Railing
04.2016 - Current
Assistant
S.R.S.A
04.2015 - 04.2016
Service Driver
Approved Toilet Rental
09.2009 - 04.2016
High School Diploma -
Lincoln Jr-Sr High School
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