Joshua Harter
Temple
Summary
Dynamic manager with extensive experience in operations management and staff supervision. Recognized for developing effective communication channels and resolving customer complaints swiftly to ensure high satisfaction levels and operational success.
Overview
8
8
years of professional experience
Work History
Manager
Red Robin
Hamburg
04.2024 - Current
- Managed daily operations ensuring high standards of service and quality.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Supervised team members to enhance training and performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular evaluations of team performance and provided feedback.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and enforced policies to maintain a safe work environment.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Implemented inventory controls to optimize stock levels and reduce waste.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Ruby Tuesday
Wyomissing
04.2018 - 04.2024
- Managed daily operations ensuring high standards of service and quality.
- Supervised team members to enhance training and performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Facilitated communication between front-of-house and back-of-house teams.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Implemented inventory controls to optimize stock levels and reduce waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
Bachelor of Arts - Geography
Millersville University of Pennsylvania
Millersville, PASkills
- Operations management
- Process improvement
- Team supervision
- Team supervision
- Staff recruitment
- Customer service
- Staff recruitment
Timeline
Manager
Red Robin
04.2024 - Current
Manager
Ruby Tuesday
04.2018 - 04.2024
Bachelor of Arts - Geography
Millersville University of Pennsylvania