Joshua Houser
Ashland
Summary
Dynamic operations and vendor management professional with over 20 years of experience in driving nationwide initiatives, vendor onboarding, compliance management, and process improvement. Expertise in fostering remote collaboration, delivering precise reporting, and providing comprehensive administrative support while maintaining strong vendor relations and operational coordination. Proven track record of enhancing workflow efficiency, effectively resolving operational challenges, and empowering high-performing teams in fast-paced environments. Committed to leveraging extensive experience for organizational success and operational excellence.
Overview
23
23
years of professional experience
Work History
Vendor Operations Specialist
Federated Service Solutions
Plymouth, MI (Remote)
02.2023 - 04.2026
- Managed onboarding and compliance for a nationwide vendor network supporting telematics and low-voltage projects across all 50 states
- Administered Master Service Agreements, insurance records, certifications, and compliance documentation for subcontractors and vendors
- Generated daily, weekly, monthly, and quarterly operational reports to improve vendor accountability and project visibility
- Coordinated work orders, invoicing, and project documentation to ensure accuracy and timely completion
- Resolved QuickBase system issues and user-access problems, reducing workflow disruptions and improving operational efficiency
- Managed employee and subcontractor permissions across multiple systems and platforms
- Strengthened vendor relationships through proactive communication and issue resolution
- Supported procurement activities including vendor selection, contract coordination, and performance tracking
- Monitored project budgets and financial records to support cost control initiatives
Vendor Compliance Supervisor
Hudson’s Bay Company
Pottsville, PA
01.2016 - 01.2023
- Led vendor compliance and quality assurance initiatives to ensure adherence to company standards and regulatory requirements
- Developed and implemented operational procedures that improved consistency and efficiency across departments
- Supervised and trained staff, inspectors, and technicians to improve team performance and productivity
- Conducted compliance audits and coordinated internal/external reviews to maintain operational standards
- Investigated customer complaints and non-conformance issues to drive resolutions and improve service quality
- Collaborated with Asset Protection teams to reduce operational loss and improve security practices
- Maintained vendor relationships and ensured compliance with delivery, documentation, and quality standards
- Audited insurance documentation, contracts, and certification records for vendor compliance tracking
- Compiled Excel-based reporting dashboards for leadership review and operational analysis
Senior Store Manager
Anthony’s Restaurant
Frackville, PA
01.2003 - 01.2016
- Directed daily restaurant operations including staffing, budgeting, inventory management, and customer service
- Recruited, onboarded, trained, and supervised staff while building high-performing teams
- Improved profitability through labor management, inventory controls, and operational process improvements
- Implemented POS systems and reporting tools to streamline transactions and improve operational tracking
- Maintained compliance with health, safety, and licensing regulations
- Developed promotions and marketing initiatives that increased customer engagement and revenue
- Resolved customer concerns professionally to maintain high satisfaction levels
- Negotiated vendor agreements and delivery schedules to improve operational efficiency and reduce delays
Education
Associate’s Degree - Computer Science and Networking
McCann School of Business
Hazleton, PA01-2006
Skills
- Vendor Onboarding
- Compliance Operations Management
- Process Improvement
- Recruiting Support
- Coordination
- Vendor Relations
- Team Leadership
- Training
- Data Analysis
- Reporting
- QuickBase Administration
- Contract Coordination
- Procurement Coordination
- Microsoft Office Suite
- Google Workspace
- Budget Tracking
- Cost Control
- Database Management
- Customer Service
- Administrative Support
- Remote Collaboration
Timeline
Vendor Operations Specialist
Federated Service Solutions
02.2023 - 04.2026
Vendor Compliance Supervisor
Hudson’s Bay Company
01.2016 - 01.2023
Senior Store Manager
Anthony’s Restaurant
01.2003 - 01.2016
Associate’s Degree - Computer Science and Networking
McCann School of Business