JOSHUA LUDWIG

Model and drive a customer first selling culture. Provide leadership to achieve or exceed sales and profitability goals. Consistently exemplify, maintain, and foster the culture and values of World Market. Maintain a branded store experience through consistent visual execution, standards, and recovery. Hire, develop, and retain a high performance team through coaching, training, and recognition.

• Provided leadership and motivation to team members to increase productivity and efficiency within the store.
• Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
• Interviewed and hired prospective employees according to team needs.
• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Addressed employee issues, performed corrective actions, and terminated employment when necessary.
• Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
• Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.

• Solved problems and resolved conflicts for team members and customers.
• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Mentored new employees on store policies and procedures while providing guidance and support in their roles.
• Created weekly work schedules to meet staffing needs while controlling labor costs.

• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Helped oversee the daily operations of the store, managing staff and inventory.