Joshua Miller
Marysville
Summary
Results-driven Customer Care Account Coordinator with expertise in account management and logistics at Keen Transport, Inc. Skilled in troubleshooting and problem resolution, ensuring timely delivery and high customer satisfaction. Proficient in coordinating operations and communication for high-profile accounts across North and South America.
Overview
22
22
years of professional experience
Work History
Customer Care Account Coordinator
Keen Transport, Inc.
01.2004 - Current
- Oversee customer accounts for High & Heavy Transportation needs. Including, but not limitied to many high profile accounts in North America and South America.
- Provided accurate information to our customers, manufacturers, drivers and partner carriers ensuring the timely and efficient pick-up, transport, and delivery of cargo.
- Provide customers with accurate and complete information about their shipments.
- Review payment terms with customers and inform them of any requirements.
- Coordinate with Operations to meet customer needs and expectations.
- Ensure all necessary documents are prepared and easily accessible.
- Set specific pick-up or delivery times and give advance notice of any special requirements, including state and federal regulation requirements.
- Inform customers of any delays, damages, or shortages.
- Contact customers on factory releases and obtain shipping destinations to their customer location.
Education
High School Diploma -
Susquenita High School
Duncannon, PaSkills
- Customer service
- Account management
- Order management
- Troubleshooting and problem resolution
- Logistics support
- Schedule coordination
Timeline
Customer Care Account Coordinator
Keen Transport, Inc.
01.2004 - Current
High School Diploma -
Susquenita High School