Joshua Mooney

Lansdowne

Summary

Motivated worker with experience resolving customer inquiries and providing tailored solutions in fast paced environments. Known for managing customer concerns, handling complaints, and maintaining a calm and patient demeanor in challenging situations. Eager to apply problem-solving skills and a strong work ethic to a political environment.

Overview

years of professional experience

Work History

Bartender / Customer Service Associate

Casey's

Drexel Hill, PA

10.2024 - Current

Provided professional service to a high-volume and diverse customer base while maintaining a calm and respectful environment.
Maintained detailed awareness of customer needs and responded appropriately to questions and concerns.
Managed multiple tasks simultaneously while meeting deadlines in a fast-paced environment.
Collaborated with team members to ensure smooth daily operations.

Customer Service Representative

Get Covered NJ

01.2024 - 10.2024

Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted clients with enrollment in health plans, ensuring compliance with regulatory guidelines.
Educated customers on available services and benefits, enhancing understanding of health coverage options.
Maintained detailed records of customer interactions to improve service delivery and issue resolution.

Education

Bachelor of Arts - Government & Politics

St. John's University

Jamaica, New York, NY

Skills

Clear and effective communication
Patience and tolerance
Outgoing personality

Customer service
Team collaboration
Time management

Timeline