Joshua Mychajlonka
South Fork
Summary
Dynamic General Manager with a proven track record at BESTWAY Pizza, excelling in operations management and team building. Achieved significant cost reductions through strategic vendor negotiations and implemented comprehensive training programs that enhanced staff performance. Skilled in P&L management and fostering strong customer relationships, driving year-over-year business growth.
Overview
17
17
years of professional experience
Work History
General Manager
BESTWAY Pizza
08.2008 - 08.2023
- Streamlined operational processes to enhance efficiency and reduce operational costs.
- Led market analysis initiatives to identify growth opportunities and expand customer base.
- Implemented staff training programs that improved team performance and service delivery.
- Monitored compliance with industry regulations to mitigate risks and ensure safety standards.
- Conducted regular financial reviews to assess budget adherence and adjust forecasts accordingly.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Fostered a culture of teamwork and collaboration to drive morale and productivity.
- Negotiated vendor contracts to secure favorable terms and improve supply chain efficiency.
- Executed marketing strategies that increased brand visibility and customer engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Car Salesperson
Team Automotive Group
05.2006 - 07.2008
- Developed strong rapport with customers through effective communication and personalized service.
- Conducted market research to identify vehicle trends and customer preferences.
- Utilized CRM software to track customer interactions and manage follow-up communications.
- Assisted customers in test drives, showcasing vehicle features and benefits.
- Provided detailed information about financing options, enhancing customer understanding.
- Collaborated with team members to strategize lead generation efforts.
- Addressed customer complaints efficiently, contributing to improved satisfaction rates.
- Participated in dealership events to promote new vehicle launches and engage with the community.
- Developed promotional materials to enhance marketing efforts and attract potential buyers.
- Conducted follow-ups with customers post-purchase to ensure continued satisfaction and loyalty.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Education
Associate of Science - Business Management
Pennsylvania Highlands Community College
Johnstown, PA06.2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- P&L management
- Schedule management
- Staff motivation
- Vendor relationships
- Project management
- Staffing
- Workflow planning
- Purchasing
- Recruitment
- Business development
- Quality management
- Sales expertise
- Sound judgment
- New business development
- Advertising and marketing
- Vendor sourcing
- Risk management
- Budget administration
- Total quality management
- Human resources management
Timeline
General Manager
BESTWAY Pizza
08.2008 - 08.2023
Car Salesperson
Team Automotive Group
05.2006 - 07.2008
Associate of Science - Business Management
Pennsylvania Highlands Community College