Joshua Norton
Birdsboro
Summary
Results-driven General Manager with expertise in team management and operational efficiency. Leads workflow optimization and strategic planning to enhance service delivery and team performance. Strong background in equipment maintenance and customer relationship management, delivering impactful solutions through effective communication and problem-solving.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
General Manager
TG Automotive
Honey Brook
08.2015 - 02.2026
- Directed daily operations to enhance workflow and team efficiency.
- executed high-level diagnostic repairs, including locksmith duties, to resolve technical issues.
- established daily routes and workflow for team members
- coordinated appointment calls and optimized routing for each team member
- meeting with the owner to go over operations
- managed customer relationships and concerns daily
- oversaw equipment procurement and addressed tool-related concerns for team members
Diesel small and medium duty technician
Penske/Peco
Warminster
04.2013 - 08.2015
- Diagnosed and repaired minor and major engine issues, improving overall vehicle performance.
- Executed preventative maintenance on diesel trucks, ensuring reliability through oil changes and tire replacements.
- Performed electrical work to resolve running concerns, enhancing vehicle functionality.
- Ensured operational efficiency through systematic troubleshooting and diagnostics.
- Conducted repairs on small engines, hydraulics, and aerial boom systems.
Ford Senior Master Diesel technician
Fred Beans Ford
Doylestown
09.2012 - 04.2013
- Performed preventative maintenance on vehicles, enhancing reliability and extending lifespan.
- Diagnosed and repaired brake and electrical systems on cars, trucks, and diesel vehicles, ensuring safety and optimal functionality.
- Performed comprehensive diagnostics on diesel engines and related systems.
- Conducted routine maintenance and repairs on commercial vehicles.
- Utilized specialized tools for engine performance testing and troubleshooting.
Sale Parts Specialist/closing manager
O'Reilly Auto Parts
Wilmington
12.2011 - 04.2012
- Supported customers in selecting appropriate auto parts to ensure successful vehicle maintenance.
- Oversaw nightly store closure, ensuring accurate cash handling and compliance with security protocols.
- Assisted customers in identifying and sourcing auto parts.
- Managed inventory levels to ensure product availability.
- Processed customer orders efficiently and accurately.
Diesel Technician
Capital Ford Truck Shop
Wilmington
10.2009 - 04.2012
- Performed routine preventative maintenance, enhancing vehicle reliability through oil changes and tire servicing.
- Executed minor and major engine repairs, resolving running concerns to maintain optimal vehicle performance.
- Diagnosed mechanical issues in diesel engines using advanced diagnostic tools.
- Repaired and maintained heavy-duty trucks ensuring compliance with safety standards.
- Collaborated with team members to troubleshoot complex engine problems effectively.
Sale Parts Specialist
Advance Auto Parts
Wilmington
12.2010 - 12.2011
- Stocked auto parts shelves and assisted customers with automotive repair and maintenance inquiries.
- Assisted customers in identifying and selecting automotive parts and accessories.
- Maintained inventory accuracy through regular stock checks and organization.
- Processed customer orders and returns efficiently in-store or online.
Technician
John Kennedy Ford
Pottstown
05.2007 - 10.2009
- Conducted preventative maintenance including oil changes, tire rotations, brake repairs, electrical diagnostics, and engine repairs.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle models efficiently and accurately.
- Collaborated with team members to enhance workflow and service delivery.
General Service
Firestone
Pottstown
03.2006 - 05.2007
- Executed preventative maintenance, oil changes, tire servicing, brake repairs, and electrical work.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead Stocker
Pet Smart
Pottstown
10.2005 - 03.2006
- Ensured accurate inventory through efficient stocking of shelves.
- Managed inventory levels to ensure proper stock availability.
- Organized product displays to enhance customer experience.
- Trained new staff on stocking procedures and safety protocols.
Cook
Sodus Bay Heights Golf Club
Sodus
07.2003 - 10.2005
- Prepared diverse dishes to meet customer preferences.
- Ensured cleanliness and safety standards in kitchen.
- Prepared diverse menu items for high-volume events at a prestigious golf club.
- Maintained cleanliness and organization of kitchen and food storage areas.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
Wash Crew
Marshall Farms
Huron
10.2002 - 10.2005
- Cleaned and sanitized cages regularly.
- Provided excellent customer service to enhance guest experience at Marshall Farms.
- Operated cash register and handled cash transactions efficiently.
- Prepared food items according to safety and quality standards daily.
Education
Diploma - Automotive Technology with Ford Accelerated Credential Training
Universal Technical Institute (UTI)
Exton, Pennsylvania03.2007
High School -
North Rose Wolcott High School
Wolcott, NY06.2006
Skills
- Team management and coaching
- Decision making and vendor relationships
- Customer relationship management
- Workflow optimization
- Process improvement
- Schedule management
- Equipment maintenance and troubleshooting
- Effective communication and problem solving
Certification
• EPA Certified Section 609
• Electrical/Electronic Systems ASE
• Brakes ASE
• Certified ALLDATA Automotive Information Specialist
• Ford Technical Customer Handling
• North Carolina Inspection and Emission license
• Pennsylvania inspection and emission license
• Pennsylvania CDL with air breaks license
• Electrical/Electronic Systems ASE
• Brakes ASE
• Certified ALLDATA Automotive Information Specialist
• Ford Technical Customer Handling
• North Carolina Inspection and Emission license
• Pennsylvania inspection and emission license
• Pennsylvania CDL with air breaks license
Training
- Success Track, A 28 hour UTI Specific Training Program that teaches students Life Skills, Professionalism, Dealership Simulation, Team Building, Communication and Life Long Learning Awareness
- Eagle Scout
- Penn foster / Penske trucking online training program
- Cummins online truck training program
- Altec Digger hands on class training
- Automotive factory scan tool training
- leadership training
Awards
- UTI Excellent Attendance
- UTI Director's Honor List
- Ford Senior Master Technician with diesel
Contact - Cellular
(315) 945-5632
Timeline
General Manager
TG Automotive
08.2015 - 02.2026
Diesel small and medium duty technician
Penske/Peco
04.2013 - 08.2015
Ford Senior Master Diesel technician
Fred Beans Ford
09.2012 - 04.2013
Sale Parts Specialist/closing manager
O'Reilly Auto Parts
12.2011 - 04.2012
Sale Parts Specialist
Advance Auto Parts
12.2010 - 12.2011
Diesel Technician
Capital Ford Truck Shop
10.2009 - 04.2012
Technician
John Kennedy Ford
05.2007 - 10.2009
General Service
Firestone
03.2006 - 05.2007
Lead Stocker
Pet Smart
10.2005 - 03.2006
Cook
Sodus Bay Heights Golf Club
07.2003 - 10.2005
Wash Crew
Marshall Farms
10.2002 - 10.2005
Diploma - Automotive Technology with Ford Accelerated Credential Training
Universal Technical Institute (UTI)
High School -
North Rose Wolcott High School