Joshua Pero
Philadelphia
Summary
Dynamic facilitator with expertise in training sessions, customer service strategy, and team coordination. Proven ability to enhance workflow and optimize retail operations for improved efficiency.
Overview
4
4
years of professional experience
Work History
Facilitator
Giant Food Stores
Huntingdon Valley
11.2022 - Current
- Was promoted from shopper to facilitator in November 2022
- Facilitated training sessions for new team members on store operations.
- Coordinated team meetings to discuss workflow and address challenges.
- Assisted in developing and implementing customer service strategies.
- Completed day-to-day duties accurately and efficiently.
- Was responsible for the department and shoppers on shift
Curbside Shopper
Giant Food Stores
Huntingdon Valley
01.2022 - 10.2022
- Selected and gathered customer orders accurately from store shelves.
- Communicated with customers to confirm order details and preferences.
- Ensured product quality by inspecting items before packaging for delivery.
- Operated handheld devices to track inventory and manage orders efficiently.
Cashier
Acme Fresh Market
Jenkintown
04.2021 - 11.2021
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating products and answering inquiries.
- Handled cash, credit, and gift card transactions accurately.
- Maintained cleanliness and organization of checkout area and store displays.
Education
High School Diploma -
Cheltenham High School
Cheltenham, PA06-2022
Some College (No Degree) -
Temple University
Philadelphia, PASkills
- Training facilitation
- Customer service strategy
- Team coordination
- Inventory management
- Workflow optimization
- Retail operations
- Conflict resolution
- Order accuracy
- Effective communication
- Time management
- Staff onboarding
Affiliations
- I freelance for the Temple University Newspaper as I am studying Journalism
Timeline
Facilitator
Giant Food Stores
11.2022 - Current
Curbside Shopper
Giant Food Stores
01.2022 - 10.2022
Cashier
Acme Fresh Market
04.2021 - 11.2021
High School Diploma -
Cheltenham High School
Some College (No Degree) -
Temple University
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