Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Prosser

Lancaster,Pa

Summary

Dynamic bar and store manager with a proven track record at Lowes Home Improvement, excelling in customer service and team leadership. Expert in inventory management and conflict resolution, I fostered a loyal customer base and enhanced operational efficiency, consistently achieving high satisfaction rates through effective staff training and mentoring. I led my stores to top employee engagement scores.

Overview

30
30
years of professional experience

Work History

Bar Manager

Hildys Tavern
09.2016 - 05.2025
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.

Store Manager

Lowes Home Improvment
05.2001 - 12.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Store Manager

Lowes Home Improvment
06.1998 - 03.2001
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Department Manager

Lowes Home Improvment
06.1996 - 05.1998
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Customer Service Associate

Lowes Home Improvment
02.1995 - 06.1996
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

High School Diploma -

Big Spring High School
Newville, PA

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Health and safety
  • Training and mentoring
  • Inventory management
  • Conflict resolution
  • Customer relationship building
  • Guest interaction
  • Inventory control

Timeline

Bar Manager

Hildys Tavern
09.2016 - 05.2025

Store Manager

Lowes Home Improvment
05.2001 - 12.2015

Assistant Store Manager

Lowes Home Improvment
06.1998 - 03.2001

Department Manager

Lowes Home Improvment
06.1996 - 05.1998

Customer Service Associate

Lowes Home Improvment
02.1995 - 06.1996

High School Diploma -

Big Spring High School

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Joshua Prosser