Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Reyes

Philadelphia

Summary

Results-driven specialist with expertise in customer service and training. Recognized for ability to thrive in fast-paced environments while ensuring team collaboration and exceptional service delivery. Committed to fostering a positive customer experience.

Overview

10
10
years of professional experience

Work History

Global Service Center Specialist

GeoBlue/Blue Cross Blue Shield Global Solutions
933 First AvenueKing Of Prussia, PA 19406
01.2023 - 05.2026
  • Responded to client inquiries regarding health insurance coverage and benefits though phone calls and emails
  • Assisted in training new team members on operational procedures and customer service protocols.
  • Collaborated with cross-functional teams to resolve complex client issues efficiently.

Dining Hall Service Worker

Millersville University
Millersville, PA
09.2021 - 05.2022
  • Delivered exceptional customer service in dining facilities, ensuring a positive experience for all patrons.
  • Maintained cleanliness and organization of food service areas, adhering to health and safety standards.
  • Assisted in training new staff on operational procedures and best practices for efficiency.
  • Collaborated with team members to streamline food preparation processes, enhancing service speed.

Delivery Packer

FlynnO'Hara Uniforms
Philadelphia, PA
06.2016 - 08.2016
  • Executed precise packing processes to ensure timely order fulfillment and product quality
  • Ensured that everything requested in the order was received in the package

Education

Bachelor of Science - Public Relations

Millersville University of Pennsylvania
Millersville, PA
05-2022

High School Diploma -

Franklin Towne Charter High School
Philadelphia, PA
05-2018

Skills

  • Call center experience
  • Training and coaching
  • Working with Diverse People
  • Fast Paced Environment
  • Can work with a team or independently
  • Familiarity with media editing
  • Familiarity with Salesforce

Timeline

Global Service Center Specialist

GeoBlue/Blue Cross Blue Shield Global Solutions
01.2023 - 05.2026

Dining Hall Service Worker

Millersville University
09.2021 - 05.2022

Delivery Packer

FlynnO'Hara Uniforms
06.2016 - 08.2016

Bachelor of Science - Public Relations

Millersville University of Pennsylvania

High School Diploma -

Franklin Towne Charter High School
Joshua Reyes