Joshua Reyes
Philadelphia
Summary
Results-driven specialist with expertise in customer service and training. Recognized for ability to thrive in fast-paced environments while ensuring team collaboration and exceptional service delivery. Committed to fostering a positive customer experience.
Overview
10
10
years of professional experience
Work History
Global Service Center Specialist
GeoBlue/Blue Cross Blue Shield Global Solutions
933 First AvenueKing Of Prussia, PA 19406
01.2023 - 05.2026
- Responded to client inquiries regarding health insurance coverage and benefits though phone calls and emails
- Assisted in training new team members on operational procedures and customer service protocols.
- Collaborated with cross-functional teams to resolve complex client issues efficiently.
Dining Hall Service Worker
Millersville University
Millersville, PA
09.2021 - 05.2022
- Delivered exceptional customer service in dining facilities, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of food service areas, adhering to health and safety standards.
- Assisted in training new staff on operational procedures and best practices for efficiency.
- Collaborated with team members to streamline food preparation processes, enhancing service speed.
Delivery Packer
FlynnO'Hara Uniforms
Philadelphia, PA
06.2016 - 08.2016
- Executed precise packing processes to ensure timely order fulfillment and product quality
- Ensured that everything requested in the order was received in the package
Education
Bachelor of Science - Public Relations
Millersville University of Pennsylvania
Millersville, PA05-2022
High School Diploma -
Franklin Towne Charter High School
Philadelphia, PA05-2018
Skills
- Call center experience
- Training and coaching
- Working with Diverse People
- Fast Paced Environment
- Can work with a team or independently
- Familiarity with media editing
- Familiarity with Salesforce
Timeline
Global Service Center Specialist
GeoBlue/Blue Cross Blue Shield Global Solutions
01.2023 - 05.2026
Dining Hall Service Worker
Millersville University
09.2021 - 05.2022
Delivery Packer
FlynnO'Hara Uniforms
06.2016 - 08.2016
Bachelor of Science - Public Relations
Millersville University of Pennsylvania
High School Diploma -
Franklin Towne Charter High School