Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Riker

Palmerton,PA

Summary

Dynamic and experienced professional with 15 year background in retail and customer service industries. Adept at managing, training and developing staff to ensure a high-quality customer experience. Demonstrated ability to develop and implement effective sales strategies and promotions. Results-oriented professional with proven knowledge of campaign management, client relationship management, and competitive analysis. Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers.

Overview

15
15
years of professional experience

Work History

Sales Lead/Retail Keyholder

GP Mobile
07.2024 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, and online orders.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.

Grief Counselor

Stonemor Partners
11.2023 - 07.2024


  • Conducted assessments of client needs, creating tailored solutions for optimal outcomes.
  • Promoted community awareness of available grief and end of life resources by participating in public speaking engagements and outreach events.
  • Educated family members on effective grief support techniques, enhancing their capacity to aid their loved ones.
  • Assisted clients in completing end of life packages and arranging burial ceremonies at our 3 locations.
  • Worked with clients to offer pre-planning options to address potential future needs for themselves and families.

Inside Sales Representative

Rentokil Pest Control
06.2023 - 11.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.

Medicare Insurance Agent

Insure Me
03.2022 - 11.2022
  • Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Explained program requirements in detail to potential participants and answered their questions about the application process.
  • Answered applicants' questions about benefits and claim procedures.
  • Provided applicants with assistance in completing application forms for enrollment in various Medicare plans.
  • Assessed applicants' eligibility for various government programs.

Loan Processor

Crosscountry Mortgage
05.2021 - 12.2021
  • Researched loan documents and regulations to ensure compliance with all federal, state, and local laws.
  • Evaluated loan applications for creditworthiness, ensuring compliance with internal policies and regulations.
  • Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services.
  • Collaborated closely with underwriting and sales to obtain loan approval.
  • Monitored loans within pipeline to prevent delays or interruptions.
  • Reviewed and verified submitted loan applications for completeness and accuracy for loan execution.
  • Collected required documentation from applicants and followed up on missing items.
  • Submitted approved mortgage loan files to loan closer for settlement.
  • Conferred with underwriters to resolve mortgage application problems.

Sales Lead

Imobile
09.2017 - 03.2021
  • Partnered with store operations and merchandising to carefully balance inventory issues.
  • Supported the sales team, answering customer inquiries with superior product knowledge.
  • Kept merchandise filled to appropriate levels on sales floor.
  • Followed merchandising guidelines to present visually appealing displays.
  • Developed and maintained relationships with customers to increase sales and loyalty.
  • Minimized shortages through proper loss prevention procedures.
  • Managed inventory levels and restocked shelves to ensure product availability for customers.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Shared best practices for sales and customer service with other team members to help improve store's productivity.
  • Responded promptly to customer queries to increase overall satisfaction.
  • Entered customer transaction information into company databases.
  • Followed up with customers after sales to gain feedback.
  • Used knowledge of company products and services to recommend solutions to customers.
  • Represented brand during special events, customer interactions and sales.
  • Built and established strong relationships with customers, enabling long-term partnerships.
  • Highlighted new products and company promotions during sales pitches.
  • Trained new employees on company policies and strong sales techniques.

Sales Associate/Sales Associate Manager

Executive Cellular
11.2010 - 08.2017
  • Analyzed sales data to identify trends and make recommendations for improvement.
  • Managed customer accounts and customer relationships.
  • Implemented customer loyalty programs to increase customer retention.
  • Created and executed strategic sales plan, expanding customer base and extending global reach.
  • Increased customer retention and renewal growth by revitalizing existing business in segment.
  • Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.
  • Applied different approaches to changing work demands and to meet sales challenges.
  • Held daily check-ins with team members to set objectives and monitor progress.
  • Developed sales team through motivation, counseling and product knowledge education.
  • Resolved customer complaints regarding sales and service.
  • Managed sales team to consistently achieve growth and hit sales targets.

Education

GENERAL STUDIES - CHEMISTRY

Northampton Community College
Bethlehem, PA
08.2009

Skills

  • Professional Relationships
  • Cash Counting
  • Shrink Control
  • Account Management
  • Revenue Generation
  • Customer Retention
  • Performance Feedback
  • Effective Selling Techniques
  • Sales Pipeline Development
  • Sales Supervision

Timeline

Sales Lead/Retail Keyholder

GP Mobile
07.2024 - Current

Grief Counselor

Stonemor Partners
11.2023 - 07.2024

Inside Sales Representative

Rentokil Pest Control
06.2023 - 11.2023

Medicare Insurance Agent

Insure Me
03.2022 - 11.2022

Loan Processor

Crosscountry Mortgage
05.2021 - 12.2021

Sales Lead

Imobile
09.2017 - 03.2021

Sales Associate/Sales Associate Manager

Executive Cellular
11.2010 - 08.2017

GENERAL STUDIES - CHEMISTRY

Northampton Community College

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