Joshua Shorter
Hanover,PA
Summary
Accomplished Crew Trainer and Overnight Manager at McDonald's Restaurant, I excelled in team leadership and supervision, significantly enhancing team performance and customer satisfaction. Expert in employee training and food preparation, I spearheaded initiatives that fostered a high-quality service environment. My approach seamlessly blended workplace safety with exceptional customer service, setting a benchmark for operational excellence.
Overview
4
4
years of professional experience
Work History
Crew Trainer, Overnight Manager
McDonald's Restaurant
06.2021 - Current
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
Education
High School Diploma -
South Western High School
Hanover06-2024
Skills
- Task delegation
- Team leadership and supervision
- Cash handling
- Employee training
- Food preparation
- Workplace safety
- Customer service
- Sanitation and cleaning
Timeline
Crew Trainer, Overnight Manager
McDonald's Restaurant
06.2021 - Current
High School Diploma -
South Western High School
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