Joshua Spada
Hershey
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle
05.2020 - Current
- Ensure accurate management of inventory and orders
- Maintain team productivity and quality of service by maintaining clear standards and benchmarks.
- Train crew members on standards, efficiency and conflict resolution for best-in-class customer service.
- Lead team in providing an excellent guest experience through high-quality taste of food, accuracy, and throughput.
Assistant Percussion Director
Lower Dauphin School District
08.2014 - Current
- Plan and schedule rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
- Handle ensemble logistics including scheduling, transportation, and day-to-day operations.
- Direct groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm and tempo.
- Schedule and coordinate auditions to select performers for musical presentations.
Stockroom/Inbound Expert
Target
08.2016 - 07.2020
- Completed efficient weekly pricing changes for general merchandise categories.
- Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Executed revised sales plans and reset zones to incorporate new merchandise.
Global Inside Sales Representative
The Hershey Company
03.2016 - 08.2016
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support throughout the purchasing process.
- Set and achieved company-defined sales goals.
Assistant Manager
Guitar Center
08.2014 - 02.2016
- Monitored cash intake and deposit records, ensuring accuracy.
- Completed regular inventory counts to verify stock, validate pricing accuracy, and track high-security items.
- Generated repeat business through exemplary customer service and responded to customer needs with friendly and knowledgeable service.
Education
Bachelor of Arts - Music Production
Berklee College of Music
Boston, MASkills
- Critical Thinking
- Quality Control
- Inventory Systems
- Employee Supervision
Certification
- ServSafe Certified
- Eagle Scout
Timeline
General Manager
Chipotle
05.2020 - Current
Stockroom/Inbound Expert
Target
08.2016 - 07.2020
Global Inside Sales Representative
The Hershey Company
03.2016 - 08.2016
Assistant Percussion Director
Lower Dauphin School District
08.2014 - Current
Assistant Manager
Guitar Center
08.2014 - 02.2016
Bachelor of Arts - Music Production
Berklee College of Music
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