Joshua Stephen
Philadelphia
Summary
Senior Project Manager with extensive experience in the HVAC industry, specializing in innovative product solutions and reliability strategies. Proven success in leading cross-functional teams to deliver high-performance gas boilers and water heaters, driving operational excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Product/Project Manager
Triangle Tube
01.2024 - Current
- Digital Product Configuration Innovation - Developed a dynamic product configurator for boiler rack systems, building an Excel-based backend that narrowed options based on inputs. Scaled into an online tool enabling accurate quoting and automated submittal packages for engineering firms.
- Portfolio-Driven Product Launch Leadership - After reviewing industry trends and our product portfolio, identified the need for expanded heat exchanger offerings. Sourced and onboarded a new supplier, managing the process from inception through launch and post-sales support.
- New Product Introduction– Led the successful implementation of a new commercial boiler and water heater range, utilizing a standardized NPI framework to streamline development, ensure cross-functional alignment, and accelerate time-to-market.
- Led cross-border product recall across North America, ensuring compliance with CPSC and Health Canada regulations. Coordinated globally distributed teams for regulatory alignment, effective customer communication, and successful issue resolution.
Senior Reliability Engineer
Groupe Atlantic
01.2023 - Current
- Developed and implemented reliability strategy, creating unified framework for consistent product reliability across markets. Actively involved in every stage from conceptualization to execution, fostering open communication and shared vision of engineering excellence.
- Promoted to senior reliability engineer after a history of exceptional performance. To oversee multiple projects involving domestic and international appliances, including innovative technologies such as hydrogen-based systems.
- Conducted internal audits to assess compliance with ISO frameworks, ensuring adherence to industry standards and identifying areas for improvement.
Reliability Engineer
Groupe Atlantic
01.2022 - 01.2023
- Developed bespoke reliability plan – Created a comprehensive and systematic test plan to validate product performance under various operating conditions. Rigorous testing protocols to ensure that products meet or exceed quality and reliability standards.
- Led reliability for pivotal gas boiler project in North American market, supporting failure investigation, resolution, and reporting of field issues.
- Conducted in-depth warranty analysis to identify failure patterns and trends, facilitating data-driven decisions for continuous improvement.
Research & Development Engineer
Groupe Atlantic
01.2019 - 01.2022
- Development of the market-leading gas appliance - My involvement encompassed conducting comprehensive test work, meticulously analyzing results, and generating detailed reports to inform critical decision-making processes.
- Led side projects, completing theoretical and test work to achieve industry best-case leakage standards, enhancing appliance safety.
- Developed commercial and domestic gas appliance combustion systems to ensure compliance with governing bodies and support market share growth.
Education
EPA - 608 -
01-2026
Reliability green belt -
Stuttgart University
01-2022
Six Sigma green belt -
01-2022
MENG/BENG - Chemical Engineering
University of Hull
01-2019
Integrated Management Systems (IMS) Internal Auditor - ISO 9001,14001 & 45001 Standards
Skills
- Product Management
- Project Management
- Strategy
- Project planning and development
- Warranty Analysis
- Risk management
- Technical documentation
- Building codes and regulations
- Planning and scheduling
- H&S
- Combustion Knowledge
Timeline
Senior Product/Project Manager
Triangle Tube
01.2024 - Current
Senior Reliability Engineer
Groupe Atlantic
01.2023 - Current
Reliability Engineer
Groupe Atlantic
01.2022 - 01.2023
Research & Development Engineer
Groupe Atlantic
01.2019 - 01.2022
EPA - 608 -
Reliability green belt -
Stuttgart University
Six Sigma green belt -
MENG/BENG - Chemical Engineering
University of Hull