Joshua Urban
Kutztown
Summary
Professional hospitality leader prepared for a role that demands high standards and efficient management. Proven ability to organize and execute seamless events, ensuring guest satisfaction and operational efficiency. Valued for collaborative efforts and flexibility in adapting to changing event needs, while showcasing strong communication and leadership skills.
Overview
5
5
years of professional experience
Work History
Banquet Captain
Bear Creek Mountain Resort
Macungie, PA
08.2021 - Current
- Supervised banquet staff, ensuring adherence to service standards and guest satisfaction.
- Coordinated event logistics, including setup, execution, and breakdown of banquet functions.
- Trained new team members in service protocols and operational procedures.
- Collaborated with kitchen team to ensure timely food service during events.
- Resolved customer inquiries and concerns promptly to maintain high service quality.
- Implemented process improvements that streamlined operations and reduced delays during events.
Education
High School Diploma -
Emmaus Highschool
Emmaus, PASkills
- Team management
- Conflict De-escalation
- Team member development
- Hospitality service expertise
- Food safety and sanitation
- Guest relations
- Attention to detail
Timeline
Banquet Captain
Bear Creek Mountain Resort
08.2021 - Current
High School Diploma -
Emmaus Highschool