Josiah Solano

Drive-Thru Cashier

Popeyes Chicken

11.2023 - Current

Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Maintained clean and organized workstations, adhering to strict health and safety guidelines.
Maintained clean, tidy and orderly work station to uphold company standards.
Assisted customers with menu items and accurate order fulfillment.
Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Demonstrated excellent customer service skills to increase customer satisfaction.
Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Developed strong communication skills while interacting with diverse clientele daily.
Cross-trained in other areas of restaurant to provide additional support during busy periods.
Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
Streamlined order-taking processes to improve overall speed of service for customers.
Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
Improved team productivity by assisting with food preparation during peak hours when needed.
Resolved problems with orders quickly and offered refund or replacement.
Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
Monitored customer orders to confirm accuracy in preparation and delivery.
Supported store management by performing inventory checks and restocking items as needed throughout shifts.
Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
Interacted professionally through clear communication with customers to promote positive patron experiences.
Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
Performed cash, card, and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet wide range of customer needs.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Proved successful working within tight deadlines and a fast-paced environment.
Maintained a clean and organized work environment, promoting safety and productivity.

Summary

Overview

Work History

Drive-Thru Cashier

Education

High School Diploma -

Skills

Languages

Timeline

Drive-Thru Cashier

High School Diploma -

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