Josie Carrier
York
Summary
Dynamic Patient Access Assistant with a proven track record at Wellspan Pediatrics, excelling in schedule coordination and enhancing patient experiences. Recognized for strong problem-solving abilities and attention to detail, I effectively managed appointment scheduling and insurance verifications, contributing to improved operational efficiency and patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Assistant
Wellspan Pediatrics
10.2024 - Current
- Assist in scheduling patient appointments.
- provide a positive environment for patients
- Organize and file paperwork
- Assist providers with completing forms
- Explains Insurance coverages and requirements
- Greets patients as they come in.
- Assist in checking patients in checking patients out.
- Receives payments from patients for copays.
- Verifies Insurance benefits assigned to the organization.
Associate Manager
Cracker Barrel
09.2022 - 09.2024
- Led cross-functional teams to enhance operational efficiency and streamline project execution.
- Developed and implemented strategic plans to achieve organizational goals and improve service delivery.
- Mentored junior staff, fostering professional growth and enhancing team capabilities through training initiatives.
- Analyzed data trends to inform decision-making, optimizing resource allocation across projects.
- Facilitated regular team meetings to align objectives and address challenges proactively, promoting effective communication.
- Conducted performance evaluations, providing constructive feedback that supported individual development and team success.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
Employee Training Coordinator
Cracker Barrel
09.2020 - 09.2022
- Developed and implemented training programs for new employees, enhancing onboarding experience and retention rates.
- Conducted regular training sessions on customer service standards, improving staff performance and guest satisfaction.
- Collaborated with management to assess training needs, aligning programs with organizational goals and operational efficiency.
- Coordinated scheduling of training sessions, ensuring availability of resources and minimal disruption to operations.
- Evaluated trainee performance through assessments, providing constructive feedback to foster employee growth and development.
- Mentored junior staff in facilitation techniques, promoting a culture of continuous learning within the team.
Server
Cracker Barrel
09.2017 - 09.2020
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu items and service protocols.
- Accurately processed orders using point-of-sale (POS) system for efficient transactions.
Hostess
Cracker Barrel
11.2016 - 09.2017
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlists effectively, optimizing table turnover and guest satisfaction.
- Communicated with kitchen and serving staff to coordinate timely service.
- Assisted in maintaining cleanliness and organization of dining areas.
- Provided menu information and answered guest inquiries with accuracy.
- Supported team during peak hours, enhancing overall service efficiency.
- Monitored dining area for guest needs, fostering a welcoming atmosphere.
Education
High School Diploma -
Red Lion Area Senior High Achool
Red LionSkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Problem-solving
- Schedule and calendar management
- Office administration
- Schedule coordination
- Microsoft Office Suite
- Task prioritization
Certification
Servsafe Manager Certification
Timeline
Patient Access Assistant
Wellspan Pediatrics
10.2024 - Current
Associate Manager
Cracker Barrel
09.2022 - 09.2024
Employee Training Coordinator
Cracker Barrel
09.2020 - 09.2022
Server
Cracker Barrel
09.2017 - 09.2020
Hostess
Cracker Barrel
11.2016 - 09.2017
High School Diploma -
Red Lion Area Senior High Achool