Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josie Carrier

York

Summary

Dynamic Patient Access Assistant with a proven track record at Wellspan Pediatrics, excelling in schedule coordination and enhancing patient experiences. Recognized for strong problem-solving abilities and attention to detail, I effectively managed appointment scheduling and insurance verifications, contributing to improved operational efficiency and patient satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Access Assistant

Wellspan Pediatrics
10.2024 - Current
  • Assist in scheduling patient appointments.
  • provide a positive environment for patients
  • Organize and file paperwork
  • Assist providers with completing forms
  • Explains Insurance coverages and requirements
  • Greets patients as they come in.
  • Assist in checking patients in checking patients out.
  • Receives payments from patients for copays.
  • Verifies Insurance benefits assigned to the organization.

Associate Manager

Cracker Barrel
09.2022 - 09.2024
  • Led cross-functional teams to enhance operational efficiency and streamline project execution.
  • Developed and implemented strategic plans to achieve organizational goals and improve service delivery.
  • Mentored junior staff, fostering professional growth and enhancing team capabilities through training initiatives.
  • Analyzed data trends to inform decision-making, optimizing resource allocation across projects.
  • Facilitated regular team meetings to align objectives and address challenges proactively, promoting effective communication.
  • Conducted performance evaluations, providing constructive feedback that supported individual development and team success.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.

Employee Training Coordinator

Cracker Barrel
09.2020 - 09.2022
  • Developed and implemented training programs for new employees, enhancing onboarding experience and retention rates.
  • Conducted regular training sessions on customer service standards, improving staff performance and guest satisfaction.
  • Collaborated with management to assess training needs, aligning programs with organizational goals and operational efficiency.
  • Coordinated scheduling of training sessions, ensuring availability of resources and minimal disruption to operations.
  • Evaluated trainee performance through assessments, providing constructive feedback to foster employee growth and development.
  • Mentored junior staff in facilitation techniques, promoting a culture of continuous learning within the team.

Server

Cracker Barrel
09.2017 - 09.2020
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new staff on menu items and service protocols.
  • Accurately processed orders using point-of-sale (POS) system for efficient transactions.

Hostess

Cracker Barrel
11.2016 - 09.2017
  • Greeted and seated guests promptly, ensuring positive first impressions.
  • Managed waitlists effectively, optimizing table turnover and guest satisfaction.
  • Communicated with kitchen and serving staff to coordinate timely service.
  • Assisted in maintaining cleanliness and organization of dining areas.
  • Provided menu information and answered guest inquiries with accuracy.
  • Supported team during peak hours, enhancing overall service efficiency.
  • Monitored dining area for guest needs, fostering a welcoming atmosphere.

Education

High School Diploma -

Red Lion Area Senior High Achool
Red Lion

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Problem-solving
  • Schedule and calendar management
  • Office administration
  • Schedule coordination
  • Microsoft Office Suite
  • Task prioritization

Certification

Servsafe Manager Certification

Timeline

Patient Access Assistant

Wellspan Pediatrics
10.2024 - Current

Associate Manager

Cracker Barrel
09.2022 - 09.2024

Employee Training Coordinator

Cracker Barrel
09.2020 - 09.2022

Server

Cracker Barrel
09.2017 - 09.2020

Hostess

Cracker Barrel
11.2016 - 09.2017

High School Diploma -

Red Lion Area Senior High Achool
Josie Carrier