JOSLYNN K. DAYRELL
Philadelphia
Summary
MBA candidate at West Chester University with a strong academic background and over 5 years in HR operations, employee relations, and people strategy. Proven ability to partner with senior leaders, drive data-informed workforce decisions, and deliver high impact projects in fast-paced environments. Passionate about talent strategy, organizational effectiveness, and building inclusive, high-performing cultures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager / HR Business Partner
Halia Home Care
Drexel Hill
05.2019 - Current
- Serve as a strategic HR partner to leadership for 50+ staff, advising on employee relations, performance management, compliance, and talent strategy mirroring the HRBP function within Cigna's HR Centers of Expertise.
- Investigated and resolved sensitive personnel issues and policy violations, aligning responses with employment law and organizational values to reduce legal and compliance risk.
- Standardized end to end recruitment and onboarding workflows, improving time to hire and reducing early stage attrition a measurable impact on talent acquisition effectiveness.
- Conducted HR data audits and leveraged workforce insights to drive process improvements and reduce operational compliance risk, demonstrating people analytics capabilities.
- Designed and facilitated manager coaching programs and performance evaluation frameworks, boosting employee engagement and team effectiveness across the organization.
- Managed vendor and partner relationships for training logistics, coordinating cross functional delivery of learning and development programs.
Receptionist / HR Support
Burke Dermatology
Newark
11.2018 - 05.2019
- Partnered with HR on compliance audits of personnel files, ensuring adherence to regulatory requirements and internal policy standards.
- Conducted candidate interviews and delivered pre-employment onboarding training, directly supporting talent acquisition and new hire integration.
- Processed payroll and tracked employee hours via ADP, demonstrating proficiency in HR operations systems and data accuracy.
- Provided administrative support to executive level staff including meeting facilitation, internal communications, and scheduling coordination.
Customer Relations Specialist
Primeflight Aviation
Philadelphia
10.2017 - 10.2018
- Delivered frontline coaching and conflict resolution support to customer service teams, reducing escalations and improving team performance.
- Leveraged CRM data (Salesforce) to identify service delivery trends and implement targeted process improvements demonstrating analytical and problem-solving capabilities.
- Coordinated daily scheduling and cross-departmental communications, managing multiple priorities in a high-velocity operational environment.
Education
Master of Business Administration - Human Resources Strategy & Organizational Development
West Chester University of Pennsylvania
West Chester, PA12-2026
Bachelor of Science - Business Management & Interdisciplinary Studies
West Chester University of PA
West Chester, PA12-2024
Skills
- Employee Relations
- Performance Management
- Talent Acquisition
- HR Compliance
- Workforce Analytics
- Stakeholder Engagement
- Executive Communication
- Mentorship
- Project Management
- Presentation Skills
- Data-driven decisions
- HR Audits
- Google Data Analytics
- Trend Identification
- ADP Payroll
- Workday
- Microsoft Office Suite
- Google Workspace
- Cross-Functional Alignment
- Asana
- Slack
- Zoom
- Paylocity
- Zendesk
- Training platforms
- Salesforce CRM
- Office management
- Scheduling and calendar management
Certification
- Google Data Analytics: Foundations, Data Exploration & Data Driven Decision Making
- Google Digital Marketing & E-Commerce: Strategy, Email Marketing & Customer Engagement
- Google Social Media Marketing: From Engagement to Lead Generation
Timeline
Office Manager / HR Business Partner
Halia Home Care
05.2019 - Current
Receptionist / HR Support
Burke Dermatology
11.2018 - 05.2019
Customer Relations Specialist
Primeflight Aviation
10.2017 - 10.2018
Master of Business Administration - Human Resources Strategy & Organizational Development
West Chester University of Pennsylvania
Bachelor of Science - Business Management & Interdisciplinary Studies
West Chester University of PA