Jossie Rosado
Bethlehem,Pa
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Phillips Pet Food & Supplies
11.2011 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings..
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Answered 20+ inbound calls per day and directed to individuals or departments.
- Use Salesforce as a platform to manage customer requests efficiently and effectively.
Rehabilitation Aide
Manor Care Health Services
02.2007 - 09.2011
- Frequently checked up on patients and offered assistance on using equipment.
- Maintained and stocked equipment used in physical therapy and occupational therapy treatment areas.
- Performed operational duties such as answering phone, copying documents and updating schedule boards.
- Transferred and transported patients from one area to another area.
- Documented and filed patient health reports and charts.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06.1999
Skills
- Inbound/Outbound Call Management
- Client Relationship Management
- Customer-Focused Attitude
- Skilled in Office Devices
- Effective Problem Resolution
- Flexible Team Contributor
- Active listening
- Critical thinking
- Accurate Data Entry
- Computer proficiency
- Professional telephone demeanor
- Order Coordination
- Skilled in Microsoft Office Tools
- Customer service
Excellence Award- 2017
In honor of my contribution towards the visions and consistent demonstration of Phillips values.
Timeline
Customer Service Representative
Phillips Pet Food & Supplies
11.2011 - Current
Rehabilitation Aide
Manor Care Health Services
02.2007 - 09.2011
High School Diploma -
Freedom High School
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